Monitoring & Observability · reliability comparison
Honeycomb vs New Relic: which is more reliable? (2026)
New Relic is more reliable than Honeycomb, scoring 89.2 vs 85.4 out of 100. Over the last 90 days Honeycomb reported 5 incidents and New Relic reported 6, with effective uptime of 99.86% and 99.91% respectively. New Relic resolves incidents faster on average (1h 21m).
Data updated Nov 2, 2026 · How we score
| Metric | Honeycomb | New Relic |
|---|---|---|
| Reliability score | 85.4 | 89.2 |
| Rank (monitoring & observability tools) | #6 | #4 |
| Uptime (90 days) | 99.86% | 99.91% |
| Incidents (90 days) | 5 | 6 |
| Partial / major outages | 3 | 3 |
| Avg time to resolve | 2h 19m | 1h 21m |
| Outages we detected | 0 | 0 |
| Transparency score | 100/100 | 100/100 |
Where Honeycomb and New Relic differ
- New Relic reported 20% more incidents than Honeycomb over the last 90 days (6 vs 5).
- New Relic fixes problems faster: 1h 21m on average, against 2h 19m for Honeycomb.
- Honeycomb's longest outage on record lasted 3d (Dec 5, 2025); New Relic's lasted 2h 51m (Dec 18, 2025).
90-day uptime
Honeycomb
New Relic
- No incidents
- Degraded
- Partial outage
- Major outage
- No data
Recent Honeycomb incidents
- Partial outageOct 22, 2026 · resolved in 1h 1m
Email notifications for SLOs, Triggers, and Anomaly Detection not sending
Affected: ui.honeycomb.io - US1 Trigger & SLO Alerting, ui.eu1.honeycomb.io - EU1 Trigger & SLO Alerting
- Partial outageOct 20, 2026 · resolved in <1m
- Partial outageOct 20, 2026 · resolved in 2h 21m
Slowness in US regionofficial update ↗
Affected: ui.honeycomb.io - US1 Querying, ui.honeycomb.io - US1 App Interface, ui.honeycomb.io - US1 Trigger & SLO Alerting
- Degraded performanceAug 21, 2026 · resolved in 38m
Affected: ui.honeycomb.io - US1 App Interface, ui.eu1.honeycomb.io - EU1 App Interface
- Degraded performanceAug 10, 2026 · resolved in 7h 34m
Affected: ui.honeycomb.io - US1 Querying
Recent New Relic incidents
- Partial outageNov 2, 2026 · ongoing
Synthetics Ping Monitor Processing Delays in Multiple Regionsofficial update ↗
- Partial outageOct 28, 2026 · resolved in 7m
Next-Gen Entity Platform Issues
Affected: Dashboards : JP
- Partial outageSep 25, 2026 · resolved in 2h 36m
Data Irregularities for US regionofficial update ↗
Affected: APM : US, APM Agent : US, Browser : US, Browser Agent : US, Infrastructure : US, Event API : US +13 more
- InformationalSep 25, 2026 · resolved in <1m
- InformationalSep 16, 2026 · resolved in 5h 32m
- InformationalSep 16, 2026 · resolved in <1m
Data Irregularities for EU Region
Affected: APM Agent : Europe, Browser Agent : Europe, Event API : Europe, Incident Intelligence API : Europe, Infrastructure Agent : Europe, Log API : Europe +5 more
Other monitoring & observability tools to consider
- Rollbar · #1 · 99.98% uptime
- incident.io · #2 · 99.97% uptime
- Checkly · #3 · 99.96% uptime
- UptimeRobot · #5 · 99.93% uptime
See the full most reliable monitoring & observability tools ranking →