Social Media Management Tools · reliability comparison
Hootsuite vs Sprinklr: which is more reliable? (2026)
Hootsuite is more reliable than Sprinklr, scoring 59.6 vs 45.2 out of 100. Over the last 90 days Hootsuite reported 8 incidents and Sprinklr reported 8, with effective uptime of 99.43% and 98.32% respectively. Hootsuite resolves incidents faster on average (16h 25m).
Data updated Nov 1, 2026 · How we score
| Metric | Hootsuite | Sprinklr |
|---|---|---|
| Reliability score | 59.6 | 45.2 |
| Rank (social media management tools) | #6 | #9 |
| Uptime (90 days) | 99.43% | 98.32% |
| Incidents (90 days) | 8 | 8 |
| Partial / major outages | 0 | 3 |
| Avg time to resolve | 16h 25m | 20h 16m |
| Outages we detected | 0 | 0 |
| Transparency score | 100/100 | 100/100 |
Where Hootsuite and Sprinklr differ
- Sprinklr had 3 partial or major outages, compared with 0 for Hootsuite.
- Hootsuite fixes problems faster: 16h 25m on average, against 20h 16m for Sprinklr.
- Hootsuite's longest outage on record lasted 23h 22m (Apr 16, 2026); Sprinklr's lasted 3d (May 8, 2026).
90-day uptime
Hootsuite
Sprinklr
- No incidents
- Degraded
- Partial outage
- Major outage
- No data
Recent Hootsuite incidents
- InformationalOct 13, 2026 · ongoing
Help Center Content Translations
Affected: Hootsuite Web Application, Talkwalker Web Application
- Degraded performanceOct 7, 2026 · resolved in 1h 26m
Affected: Hootsuite Web Application, Hootsuite Mobile Application
- InformationalSep 28, 2026 · resolved in <1m
- Degraded performanceSep 23, 2026 · resolved in 4h 2m
Issues authenticating Thread accounts with Hootsuite
Affected: Hootsuite Web Application, Hootsuite Mobile Application, Talkwalker Web Application
- InformationalSep 3, 2026 · resolved in <1m
- Degraded performanceAug 26, 2026 · resolved in 58m
Issues publishing content with Proofpoint
Affected: Hootsuite Web Application, Hootsuite Mobile Application
Recent Sprinklr incidents
- InformationalOct 13, 2026 · resolved in 3d 1h
Affected: EMEA (Prod3)
- Degraded performanceOct 7, 2026 · ongoing
Listening Explorer / Quick Search – Intermittent Slowness
Affected: America (Prod), America (Prod2), America (Prod6), America (Prod8), EMEA (Prod3), EMEA (Prod5) +9 more
- Degraded performanceOct 4, 2026 · resolved in 24m
Investigating – Certificate Expiry
Affected: America (Prod2)
- Partial outageSep 28, 2026 · resolved in 19m
Email Publishing Failures in Prod 8
Affected: America (Prod8)
- Partial outageSep 15, 2026 · resolved in 17h 43m
Errors within Benchmarking dashboardsofficial update ↗
Affected: America (Prod2), America (Prod6), America (Prod8), EMEA (Prod3), EMEA (Prod5), EMEA (Prod15) +8 more
- InformationalSep 15, 2026 · resolved in 20d 10h
Planned Infrastructure Enhancement Activity for Prod15
Affected: EMEA (Prod15)
Other social media management tools to consider
- Planable · #1 · 99.98% uptime
- Later · #2 · 99.89% uptime
- SocialBee · #3 · 100% uptime
- Vista Social · #4 · 99.86% uptime
See the full most reliable social media management tools ranking →