Field Service Management · reliability comparison
Housecall Pro vs ServiceTitan: which is more reliable? (2026)
Housecall Pro is more reliable than ServiceTitan, scoring 91.4 vs 76.8 out of 100. Over the last 90 days Housecall Pro reported 2 incidents and ServiceTitan reported 8, with effective uptime of 99.93% and 99.70% respectively. Housecall Pro resolves incidents faster on average (2h 17m).
Data updated Nov 1, 2026 · How we score
| Metric | Housecall Pro | ServiceTitan |
|---|---|---|
| Reliability score | 91.4 | 76.8 |
| Rank (field service management apps) | #7 | #13 |
| Uptime (90 days) | 99.93% | 99.70% |
| Incidents (90 days) | 2 | 8 |
| Partial / major outages | 1 | 3 |
| Avg time to resolve | 2h 17m | 3h 39m |
| Outages we detected | 0 | 0 |
| Transparency score | 100/100 | 100/100 |
Where Housecall Pro and ServiceTitan differ
- ServiceTitan reported 4× as many incidents as Housecall Pro over the last 90 days (8 vs 2).
- ServiceTitan had 3 partial or major outages, compared with 1 for Housecall Pro.
- Housecall Pro fixes problems faster: 2h 17m on average, against 3h 39m for ServiceTitan.
- Housecall Pro's longest outage on record lasted 7h 22m (Jul 2, 2026); ServiceTitan's lasted 15h 47m (May 29, 2026).
90-day uptime
Housecall Pro
ServiceTitan
- No incidents
- Degraded
- Partial outage
- Major outage
- No data
Recent Housecall Pro incidents
- Major outageSep 3, 2026 · resolved in 57m
Service Instabilityofficial update ↗
Affected: Pro web, Text notifications, Email notifications, iOS Mobile App, Android mobile app
- Degraded performanceAug 11, 2026 · resolved in 3h 37m
Delayed job payment status for cash/check/other invoice payments (up to 1 hour)
Affected: Payment processing - Stripe
Recent ServiceTitan incidents
- InformationalOct 26, 2026 · resolved in 38m
[Reporting] Service Availability Issue
Affected: Reporting
- InformationalOct 14, 2026 · resolved in 1h 41m
[CCPro] 3rd Party Service Availability Issue
Affected: Telephony Platform: Inbound Calling
- Partial outageOct 10, 2026 · resolved in 1h 10m
Affected: Office, Telephony Platform: Inbound Calling, Telephony Platform: Outbound Calling, Telephony Platform: Call Queues, Carrier Networks: Local Numbers, Carrier Networks: Toll Free Numbers +6 more
- Major outageSep 18, 2026 · resolved in 1h 59m
Contact Center Pro Issue: Cannot Access the Applicationofficial update ↗
Affected: Contact Center Web Application
- InformationalSep 8, 2026 · resolved in 1h 35m
[Fleet Pro] Service Availability Issue
Affected: Fleet Pro – Application, Field Pro
- InformationalSep 1, 2026 · resolved in 3h 28m
[Phones Pro] 3rd Party Service Availability Issue
Affected: Telephony Platform: Inbound Calling, Telephony Platform: Outbound Calling
Other field service management apps to consider
- FieldRoutes · #1 · 100% uptime
- Kickserv · #2 · 100% uptime
- Successware · #3 · 100% uptime
- Tradify · #4 · 100% uptime
See the full most reliable field service management software ranking →