Field Service Management · reliability comparison
Housecall Pro vs Simpro: which is more reliable? (2026)
Housecall Pro and Simpro are effectively tied on reliability (91.4 vs 91.0). Over the last 90 days Housecall Pro reported 2 incidents and Simpro reported 5, with effective uptime of 99.93% and 99.94% respectively. Simpro resolves incidents faster on average (1h 41m).
Data updated Nov 1, 2026 · How we score
| Metric | Housecall Pro | Simpro |
|---|---|---|
| Reliability score | 91.4 | 91.0 |
| Rank (field service management apps) | #7 | #8 |
| Uptime (90 days) | 99.93% | 99.94% |
| Incidents (90 days) | 2 | 5 |
| Partial / major outages | 1 | 1 |
| Avg time to resolve | 2h 17m | 1h 41m |
| Outages we detected | 0 | 0 |
| Transparency score | 100/100 | 100/100 |
Where Housecall Pro and Simpro differ
- Simpro reported 2.5× as many incidents as Housecall Pro over the last 90 days (5 vs 2).
- Simpro fixes problems faster: 1h 41m on average, against 2h 17m for Housecall Pro.
- Housecall Pro's longest outage on record lasted 7h 22m (Jul 2, 2026); Simpro's lasted 5h 8m (Mar 29, 2026).
90-day uptime
Housecall Pro
Simpro
- No incidents
- Degraded
- Partial outage
- Major outage
- No data
Recent Housecall Pro incidents
- Major outageSep 3, 2026 · resolved in 57m
Service Instabilityofficial update ↗
Affected: Pro web, Text notifications, Email notifications, iOS Mobile App, Android mobile app
- Degraded performanceAug 11, 2026 · resolved in 3h 37m
Delayed job payment status for cash/check/other invoice payments (up to 1 hour)
Affected: Payment processing - Stripe
Recent Simpro incidents
- Partial outageOct 20, 2026 · resolved in 41m
Affected: Datafeed Portal
- Degraded performanceSep 30, 2026 · resolved in 25m
Affected: Europe
- InformationalSep 1, 2026 · resolved in <1m
Affected: Asia-Pacific
- Degraded performanceAug 20, 2026 · resolved in 5h 20m
Affected: Asia-Pacific
- Degraded performanceAug 10, 2026 · resolved in 18m
Affected: Asia-Pacific
Other field service management apps to consider
- FieldRoutes · #1 · 100% uptime
- Kickserv · #2 · 100% uptime
- Successware · #3 · 100% uptime
- Tradify · #4 · 100% uptime
See the full most reliable field service management software ranking →