Field Service Management · reliability comparison
Housecall Pro vs Zuper: which is more reliable? (2026)
Zuper is more reliable than Housecall Pro, scoring 96.6 vs 91.4 out of 100. Over the last 90 days Housecall Pro reported 2 incidents and Zuper reported 3, with effective uptime of 99.93% and 99.99% respectively. Zuper resolves incidents faster on average (8m).
Data updated Nov 1, 2026 · How we score
| Metric | Housecall Pro | Zuper |
|---|---|---|
| Reliability score | 91.4 | 96.6 |
| Rank (field service management apps) | #7 | #5 |
| Uptime (90 days) | 99.93% | 99.99% |
| Incidents (90 days) | 2 | 3 |
| Partial / major outages | 1 | 1 |
| Avg time to resolve | 2h 17m | 8m |
| Outages we detected | 0 | 0 |
| Transparency score | 100/100 | 100/100 |
Where Housecall Pro and Zuper differ
- Zuper reported 50% more incidents than Housecall Pro over the last 90 days (3 vs 2).
- Zuper fixes problems faster: 8m on average, against 2h 17m for Housecall Pro (17.1× quicker).
90-day uptime
Housecall Pro
Zuper
- No incidents
- Degraded
- Partial outage
- Major outage
- No data
Recent Housecall Pro incidents
- Major outageSep 3, 2026 · resolved in 57m
Service Instabilityofficial update ↗
Affected: Pro web, Text notifications, Email notifications, iOS Mobile App, Android mobile app
- Degraded performanceAug 11, 2026 · resolved in 3h 37m
Delayed job payment status for cash/check/other invoice payments (up to 1 hour)
Affected: Payment processing - Stripe
Recent Zuper incidents
- Partial outageSep 16, 2026 · resolved in <1m
Workflow Builder API errors in us-east-1
Affected: US East
- Degraded performanceAug 25, 2026 · resolved in 14m
API performance degradation in us-east-1
Affected: US East, Webapp
- Degraded performanceAug 13, 2026 · resolved in 10m
API performance degradation in ap-south-1
Affected: AP South, Webapp
Other field service management apps to consider
- FieldRoutes · #1 · 100% uptime
- Kickserv · #2 · 100% uptime
- Successware · #3 · 100% uptime
- Tradify · #4 · 100% uptime
See the full most reliable field service management software ranking →