SMS & Voice APIs · reliability comparison
Infobip vs Plivo: which is more reliable? (2026)
Plivo is more reliable than Infobip, scoring 99.6 vs 73.1 out of 100. Over the last 90 days Infobip reported 25 incidents and Plivo reported 1, with effective uptime of 99.73% and 100% respectively.
Data updated Nov 1, 2026 · How we score
| Metric | Infobip | Plivo |
|---|---|---|
| Reliability score | 73.1 | 99.6 |
| Rank (SMS & voice APIs) | #6 | #1 |
| Uptime (90 days) | 99.73% | 100% |
| Incidents (90 days) | 25 | 1 |
| Partial / major outages | 10 | 0 |
| Avg time to resolve | 39m | — |
| Outages we detected | 0 | 0 |
| Transparency score | 100/100 | 100/100 |
Where Infobip and Plivo differ
- Infobip reported 25× as many incidents as Plivo over the last 90 days (25 vs 1).
- Infobip had 10 partial or major outages, compared with 0 for Plivo.
- Infobip's longest outage on record lasted 2h 9m (Aug 15, 2026); Plivo's lasted 2h 10m (Jul 11, 2026).
90-day uptime
Infobip
Plivo
- No incidents
- Degraded
- Partial outage
- Major outage
- No data
Recent Infobip incidents
- Degraded performanceOct 31, 2026 · resolved in 8m
Global (Europe) - Partial Packet Loss
Affected: Global (Europe), Global (Europe)
- Degraded performanceOct 28, 2026 · resolved in 27m
United States - HTTP API Degradation
Affected: United States
- Degraded performanceOct 23, 2026 · resolved in 54m
Global (Europe)- Conversations Slowness and Errors
Affected: Global (Europe)
- Partial outageOct 23, 2026 · resolved in 21m
United States - SMPP service degradation
Affected: United States
- Degraded performanceOct 22, 2026 · resolved in 1h 17m
Multiple Locations - Customer Portal Login Service Degradation
Affected: Global (Europe), Great Britain, Indonesia, Saudi Arabia, United Arab Emirates, United States
- Degraded performanceOct 20, 2026 · resolved in 16m
United States - Multiple Service Degradation
Affected: United States
Recent Plivo incidents
- InformationalAug 25, 2026 · resolved in 6h 51m
Voice Call Webhook Delivery Degradation
Affected: REST APIs and XML, PSTN Calls
Other SMS & voice APIs to consider
- SignalWire · #2 · 99.94% uptime
- Telesign · #3 · 99.91% uptime
- Textmagic · #4 · 99.82% uptime
- Africa's Talking · #5 · 99.80% uptime