Field Service Management · reliability comparison
Jobber vs ServiceTitan: which is more reliable? (2026)
Jobber is more reliable than ServiceTitan, scoring 93.1 vs 76.8 out of 100. Over the last 90 days Jobber reported 5 incidents and ServiceTitan reported 8, with effective uptime of 99.97% and 99.70% respectively. Jobber resolves incidents faster on average (31m).
Data updated Nov 1, 2026 · How we score
| Metric | Jobber | ServiceTitan |
|---|---|---|
| Reliability score | 93.1 | 76.8 |
| Rank (field service management apps) | #6 | #11 |
| Uptime (90 days) | 99.97% | 99.70% |
| Incidents (90 days) | 5 | 8 |
| Partial / major outages | 2 | 3 |
| Avg time to resolve | 31m | 3h 39m |
| Outages we detected | 0 | 0 |
| Transparency score | 100/100 | 100/100 |
Where Jobber and ServiceTitan differ
- ServiceTitan reported 60% more incidents than Jobber over the last 90 days (8 vs 5).
- ServiceTitan had 3 partial or major outages, compared with 2 for Jobber.
- Jobber fixes problems faster: 31m on average, against 3h 39m for ServiceTitan (7.1× quicker).
- Jobber's longest outage on record lasted 9h 45m (Apr 26, 2026); ServiceTitan's lasted 15h 47m (May 29, 2026).
90-day uptime
Jobber
ServiceTitan
- No incidents
- Degraded
- Partial outage
- Major outage
- No data
Recent Jobber incidents
- Partial outageSep 11, 2026 · resolved in 8m
Performance Issues With Loading Jobber
Affected: Web Application (Jobber Online), API & Mobile Application (Jobber App)
- Degraded performanceSep 3, 2026 · resolved in 39m
Affected: Web Application (Jobber Online)
- Degraded performanceAug 31, 2026 · resolved in 1h 4m
Performance Issues With Background Activities
Affected: Web Application (Jobber Online), API & Mobile Application (Jobber App)
- Degraded performanceAug 18, 2026 · resolved in 20m
Performance Issues With Subscriptions
Affected: Web Application Subscriptions
- Partial outageAug 4, 2026 · resolved in 22m
Jobber Online & Jobber Mobile App failing to load pages
Affected: Web Application (Jobber Online)
Recent ServiceTitan incidents
- InformationalOct 26, 2026 · resolved in 38m
[Reporting] Service Availability Issue
Affected: Reporting
- InformationalOct 14, 2026 · resolved in 1h 41m
[CCPro] 3rd Party Service Availability Issue
Affected: Telephony Platform: Inbound Calling
- Partial outageOct 10, 2026 · resolved in 1h 10m
Affected: Office, Telephony Platform: Inbound Calling, Telephony Platform: Outbound Calling, Telephony Platform: Call Queues, Carrier Networks: Local Numbers, Carrier Networks: Toll Free Numbers +6 more
- Major outageSep 18, 2026 · resolved in 1h 59m
Contact Center Pro Issue: Cannot Access the Application
Affected: Contact Center Web Application
- InformationalSep 8, 2026 · resolved in 1h 35m
[Fleet Pro] Service Availability Issue
Affected: Fleet Pro – Application, Field Pro
- InformationalSep 1, 2026 · resolved in 3h 28m
[Phones Pro] 3rd Party Service Availability Issue
Affected: Telephony Platform: Inbound Calling, Telephony Platform: Outbound Calling
Other field service management apps to consider
- FieldRoutes · #1 · 100% uptime
- Kickserv · #2 · 100% uptime
- Successware · #3 · 100% uptime
- Tradify · #4 · 100% uptime
See the full most reliable field service management software ranking →