Retail POS · reliability comparison
Lightspeed Retail vs Revel Systems: which is more reliable? (2026)
Revel Systems is more reliable than Lightspeed Retail, scoring 82.9 vs 37.7 out of 100. Over the last 90 days Lightspeed Retail reported 13 incidents and Revel Systems reported 2, with effective uptime of 97.98% and 99.84% respectively. Revel Systems resolves incidents faster on average (6h 54m).
Data updated Nov 1, 2026 · How we score
| Metric | Lightspeed Retail | Revel Systems |
|---|---|---|
| Reliability score | 37.7 | 82.9 |
| Rank (retail POS systems) | #10 | #6 |
| Uptime (90 days) | 97.98% | 99.84% |
| Incidents (90 days) | 13 | 2 |
| Partial / major outages | 5 | 1 |
| Avg time to resolve | 22h 5m | 6h 54m |
| Outages we detected | 0 | 0 |
| Transparency score | 100/100 | 100/100 |
Where Lightspeed Retail and Revel Systems differ
- Lightspeed Retail reported 6.5× as many incidents as Revel Systems over the last 90 days (13 vs 2).
- Lightspeed Retail had 5 partial or major outages, compared with 1 for Revel Systems.
- Revel Systems fixes problems faster: 6h 54m on average, against 22h 5m for Lightspeed Retail (3.2× quicker).
- Lightspeed Retail's longest outage on record lasted 6h 31m (Aug 27, 2026); Revel Systems's lasted 3d (Jun 19, 2026).
90-day uptime
Lightspeed Retail
Revel Systems
- No incidents
- Degraded
- Partial outage
- Major outage
- No data
Recent Lightspeed Retail incidents
- InformationalOct 23, 2026 · resolved in 5h 3m
Lightspeed Retail (R/C-Series) Latency or outage
Affected: Retail POS, Retail API
- Degraded performanceOct 21, 2026 · resolved in 1d 21h
Statement on PHP vulnerabilities
Affected: Retail POS, Lightspeed eCom (Europe), Lightspeed eCom (North America & Australia), Back Office, Retail API, Retail POS
- Degraded performanceOct 17, 2026 · resolved in 5h 26m
Affected: Sales History
- Partial outageOct 16, 2026 · resolved in 30m
Store credit issue causing sale errors
Affected: Customer Management
- Degraded performanceOct 16, 2026 · resolved in 3d 15h
LS Pay Payment processing degraded for R-series, C-series and few L-series
Affected: Lightspeed Payments
- Partial outageOct 6, 2026 · resolved in 39m
Lightspeed Retail (S-Series) - BridgePay
Affected: Payments
Recent Revel Systems incidents
- Partial outageOct 23, 2026 · resolved in 6h 54m
POS Order Syncing & Database Upload Failuresofficial update ↗
Affected: Core Services, Customer Support
- InformationalOct 19, 2026 · resolved in 23h 4m
Delayed funding for some US merchants
Affected: WorldPay TriPOS
- Degraded performanceMay 7, 2026 · ongoing
Revel Advantage Merchant statement issue
Affected: Revel Advantage Merchant Portal
Other retail POS systems to consider
- Shopify POS · #1 · 100% uptime
- Erply · #2 · 99.99% uptime
- Loyverse · #3 · 99.91% uptime
- Clover · #4 · 99.88% uptime