Retail POS · reliability comparison
Lightspeed Retail vs Shopify POS: which is more reliable? (2026)
Shopify POS is more reliable than Lightspeed Retail, scoring 99.6 vs 37.5 out of 100. Over the last 90 days Lightspeed Retail reported 14 incidents and Shopify POS reported 1, with effective uptime of 97.96% and 100% respectively.
Data updated Nov 1, 2026 · How we score
| Metric | Lightspeed Retail | Shopify POS |
|---|---|---|
| Reliability score | 37.5 | 99.6 |
| Rank (retail POS systems) | #10 | #1 |
| Uptime (90 days) | 97.96% | 100% |
| Incidents (90 days) | 14 | 1 |
| Partial / major outages | 5 | 0 |
| Avg time to resolve | 20h 38m | — |
| Outages we detected | 0 | 0 |
| Transparency score | 100/100 | 100/100 |
Where Lightspeed Retail and Shopify POS differ
- Lightspeed Retail reported 14× as many incidents as Shopify POS over the last 90 days (14 vs 1).
- Lightspeed Retail had 5 partial or major outages, compared with 0 for Shopify POS.
- Lightspeed Retail's longest outage on record lasted 6h 31m (Aug 27, 2026); Shopify POS's lasted 42m (Oct 29, 2026).
90-day uptime
Lightspeed Retail
Shopify POS
- No incidents
- Degraded
- Partial outage
- Major outage
- No data
Recent Lightspeed Retail incidents
- InformationalOct 23, 2026 · resolved in 5h 3m
Lightspeed Retail (R/C-Series) Latency or outage
Affected: Retail POS, Retail API
- Degraded performanceOct 21, 2026 · resolved in 1d 21h
Statement on PHP vulnerabilities
Affected: Retail POS, Lightspeed eCom (Europe), Lightspeed eCom (North America & Australia), Back Office, Retail API, Retail POS
- Degraded performanceOct 17, 2026 · resolved in 5h 26m
Affected: Sales History
- Partial outageOct 16, 2026 · resolved in 30m
Store credit issue causing sale errors
Affected: Customer Management
- Degraded performanceOct 16, 2026 · resolved in 3d 15h
LS Pay Payment processing degraded for R-series, C-series and few L-series
Affected: Lightspeed Payments
- Partial outageOct 6, 2026 · resolved in 39m
Lightspeed Retail (S-Series) - BridgePay
Affected: Payments
Recent Shopify POS incidents
- InformationalOct 29, 2026 · resolved in 42m
Some merchants encountering error messages within their admins