Retail POS · reliability comparison
Lightspeed Retail vs Square for Retail: which is more reliable? (2026)
Square for Retail is more reliable than Lightspeed Retail, scoring 53.3 vs 37.5 out of 100. Over the last 90 days Lightspeed Retail reported 13 incidents and Square for Retail reported 13, with effective uptime of 97.96% and 98.92% respectively. Square for Retail resolves incidents faster on average (11h 54m).
Data updated Nov 2, 2026 · How we score
| Metric | Lightspeed Retail | Square for Retail |
|---|---|---|
| Reliability score | 37.5 | 53.3 |
| Rank (retail POS systems) | #10 | #9 |
| Uptime (90 days) | 97.96% | 98.92% |
| Incidents (90 days) | 13 | 13 |
| Partial / major outages | 5 | 0 |
| Avg time to resolve | 22h 5m | 11h 54m |
| Outages we detected | 0 | 0 |
| Transparency score | 100/100 | 100/100 |
Where Lightspeed Retail and Square for Retail differ
- Lightspeed Retail had 5 partial or major outages, compared with 0 for Square for Retail.
- Square for Retail fixes problems faster: 11h 54m on average, against 22h 5m for Lightspeed Retail.
- Lightspeed Retail's longest outage on record lasted 6h 31m (Aug 27, 2026); Square for Retail's lasted 17h 43m (Apr 30, 2026).
90-day uptime
Lightspeed Retail
Square for Retail
- No incidents
- Degraded
- Partial outage
- Major outage
- No data
Recent Lightspeed Retail incidents
- InformationalOct 23, 2026 · resolved in 5h 3m
Lightspeed Retail (R/C-Series) Latency or outage
Affected: Retail POS, Retail API
- Degraded performanceOct 21, 2026 · resolved in 1d 21h
Statement on PHP vulnerabilities
Affected: Retail POS, Lightspeed eCom (Europe), Lightspeed eCom (North America & Australia), Back Office, Retail API, Retail POS
- Degraded performanceOct 17, 2026 · resolved in 5h 26m
Affected: Sales History
- Partial outageOct 16, 2026 · resolved in 30m
Store credit issue causing sale errors
Affected: Customer Management
- Degraded performanceOct 16, 2026 · resolved in 3d 15h
LS Pay Payment processing degraded for R-series, C-series and few L-series
Affected: Lightspeed Payments
- Partial outageOct 6, 2026 · resolved in 39m
Lightspeed Retail (S-Series) - BridgePay
Affected: Payments
Recent Square for Retail incidents
- Degraded performanceOct 27, 2026 · resolved in 45m
Affected: Point of Sale, Kitchen Display System (KDS)
- Degraded performanceSep 27, 2026 · resolved in 4h 25m
- Degraded performanceSep 24, 2026 · resolved in 12m
- Degraded performanceSep 21, 2026 · resolved in 2d 4h
- Degraded performanceSep 18, 2026 · resolved in 3h 54m
- Degraded performanceSep 18, 2026 · resolved in 15h 7m
Other retail POS systems to consider
- Shopify POS · #1 · 100% uptime
- Erply · #2 · 99.99% uptime
- Loyverse · #3 · 99.91% uptime
- Clover · #4 · 99.88% uptime