Business Banking · reliability comparison
Mercury vs Tide: which is more reliable? (2026)
Tide is more reliable than Mercury, scoring 95.9 vs 56.7 out of 100. Over the last 90 days Mercury reported 5 incidents and Tide reported 11, with effective uptime of 99.23% and 100% respectively.
Data updated Nov 2, 2026 · How we score
| Metric | Mercury | Tide |
|---|---|---|
| Reliability score | 56.7 | 95.9 |
| Rank (business banking providers) | #4 | #2 |
| Uptime (90 days) | 99.23% | 100% |
| Incidents (90 days) | 5 | 11 |
| Partial / major outages | 0 | 0 |
| Avg time to resolve | 19h | — |
| Outages we detected | 0 | 0 |
| Transparency score | 100/100 | 100/100 |
Where Mercury and Tide differ
- Tide reported 2.2× as many incidents as Mercury over the last 90 days (11 vs 5).
- Mercury's longest incident on record lasted 3d (Oct 7, 2026); Tide's lasted 3d (Sep 24, 2026).
90-day uptime
Mercury
Tide
- No incidents
- Degraded
- Partial outage
- Major outage
- No data
Recent Mercury incidents
- InformationalOct 27, 2026 · resolved in <1m
- MaintenanceOct 16, 2026 · ongoing
Planned maintenance on October 18: Rescheduled
Affected: Account Access, Money Movement , Integrations & API
- Degraded performanceOct 7, 2026 · resolved in 6d 17h
Failed Investments Wire Transfers Out for Some Customers
Affected: Mercury Treasury
- Degraded performanceOct 2, 2026 · resolved in 1h 18m
Issues Revealing Card Details on Web and Mobile
Affected: Cards
- Degraded performanceSep 2, 2026 · resolved in 2h 5m
Account Actions Experiencing Delays
Affected: Check Deposits, Bill Pay & Invoicing, Integrations & API, Money Movement
- Degraded performanceSep 1, 2026 · resolved in 38m
Intermittent Inbound & Outbound Call Disruption
Affected: Support
Recent Tide incidents
- InformationalOct 30, 2026 · resolved in 57m
- InformationalOct 6, 2026 · resolved in 3h 58m
- InformationalSep 25, 2026 · resolved in 37m
- InformationalSep 24, 2026 · resolved in 4d 1h
- InformationalSep 18, 2026 · resolved in 1h 3m
- InformationalSep 10, 2026 · resolved in 5d 17h
Other business banking providers to consider
- Monzo Business · #1 · 100% uptime
- Rho · #3 · 99.96% uptime
- Airwallex · #5 · 98.43% uptime
- Brex · #6 · 97.77% uptime
See the full most reliable business banking providers ranking →