Web & Product Analytics · reliability comparison
Microsoft Clarity vs Pendo: which is more reliable? (2026)
Microsoft Clarity and Pendo are effectively tied on reliability (80.0 vs 78.8). Over the last 90 days Microsoft Clarity reported 0 incidents and Pendo reported 5, with effective uptime of 100% and 99.75% respectively.
Data updated Nov 1, 2026 · How we score
| Metric | Microsoft Clarity | Pendo |
|---|---|---|
| Reliability score | 80.0 | 78.8 |
| Rank (analytics tools) | — | #5 |
| Uptime (90 days) | 100% | 99.75% |
| Incidents (90 days) | 0 | 5 |
| Partial / major outages | 0 | 3 |
| Avg time to resolve | — | 3h 56m |
| Outages we detected | 0 | 0 |
| Transparency score | 0/100 | 100/100 |
Where Microsoft Clarity and Pendo differ
- Microsoft Clarity reported no incidents in the last 90 days, while Pendo reported 5.
- Pendo had 3 partial or major outages, compared with 0 for Microsoft Clarity.
90-day uptime
Microsoft Clarity
Pendo
- No incidents
- Degraded
- Partial outage
- Major outage
- No data
Recent Microsoft Clarity incidents
No incidents reported by Microsoft Clarity in the last 90 days.
Recent Pendo incidents
- Degraded performanceOct 1, 2026 · resolved in 12h 29m
Some Customers Unable to Connect to Pendo MCP
Affected: MCP, MCP
- Partial outageOct 1, 2026 · resolved in 1h 47m
Pairing in Mobile is Not Functional
Affected: Mobile Guides, Mobile Guides, Mobile Guides, Mobile Guides, Mobile Guides
- Major outageSep 21, 2026 · resolved in 34m
Guide targeting impacted in US Environmentofficial update ↗
Affected: Guide Targeting
- Partial outageSep 14, 2026 · resolved in 3h 51m
Latency issue in US region impacting login, guide delivery and event data processingofficial update ↗
Affected: Pendo UI, Guide Deliverability, Mobile Guides, Analytics - Data Processing, Mobile Analytics
- Degraded performanceSep 2, 2026 · resolved in 56m
Affected: Pendo UI, Pendo UI, Pendo UI, Pendo UI, Pendo UI
Other analytics tools to consider
- Hotjar · #1 · 100% uptime
- Lucky Orange · #2 · 99.98% uptime
- Google Analytics · #3 · 99.89% uptime
- Mixpanel · #4 · 99.84% uptime
See the full most reliable web & product analytics tools ranking →