Auto Repair Shop Software · reliability comparison
NAPA TRACS vs Protractor: which is more reliable? (2026)
Protractor is more reliable than NAPA TRACS, scoring 63.1 vs 40.0 out of 100. Over the last 90 days NAPA TRACS reported 0 incidents and Protractor reported 18, with effective uptime of 87.53% and 99.47% respectively.
Data updated Nov 2, 2026 · How we score
| Metric | NAPA TRACS | Protractor |
|---|---|---|
| Reliability score | 40.0 | 63.1 |
| Rank (auto repair shop management systems) | — | #4 |
| Uptime (90 days) | 87.53% | 99.47% |
| Incidents (90 days) | 0 | 18 |
| Partial / major outages | 0 | 0 |
| Avg time to resolve | — | 4h 29m |
| Outages we detected | 11 | 0 |
| Transparency score | 0/100 | 100/100 |
Where NAPA TRACS and Protractor differ
- NAPA TRACS reported no incidents in the last 90 days, while Protractor reported 18.
- Our own probes detected 11 outages at NAPA TRACS and 0 at Protractor, of which 0 and 0 respectively were acknowledged on their status pages.
90-day uptime
NAPA TRACS
Protractor
- No incidents
- Degraded
- Partial outage
- Major outage
- No data
Recent NAPA TRACS incidents
No incidents reported by NAPA TRACS in the last 90 days.
Recent Protractor incidents
- Degraded performanceOct 20, 2026 · resolved in 3h 45m
Important Update from Protractor
Affected: SMS Client
- Degraded performanceOct 13, 2026 · resolved in 22h 33m
Important Update from Protractor Issue Impacting Messaging Services
Affected: Other
- Degraded performanceOct 5, 2026 · resolved in 1h 26m
Important Update from Protractor Issue Impacting PartsTech
Affected: Catalog Services
- InformationalOct 2, 2026 · resolved in <1m
Important Update: Performing Routine Platform Maintenance - Friday and Saturday Evening - 11pm EST
Affected: SMS Client
- Degraded performanceSep 28, 2026 · resolved in 56m
Important Update from Protractor Issue
Affected: SMS Client
- Degraded performanceSep 25, 2026 · resolved in 2h 14m
Important Update from Protractor Issue Impacting CARFAX
Affected: API Services
Other auto repair shop management systems to consider
- Shopmonkey · #1 · 99.91% uptime
- Tekmetric · #2 · 99.76% uptime
- Shop-Ware · #3 · 99.80% uptime
See the full most reliable auto repair shop software ranking →