Auto Repair Shop Software · reliability comparison
NAPA TRACS vs Shopmonkey: which is more reliable? (2026)
Shopmonkey is more reliable than NAPA TRACS, scoring 90.0 vs 42.6 out of 100. Over the last 90 days NAPA TRACS reported 0 incidents and Shopmonkey reported 0, with effective uptime of 97.75% and 100% respectively.
Data updated Nov 1, 2026 · How we score
VS
| Metric | NAPA TRACS | Shopmonkey |
|---|---|---|
| Reliability score | 42.6 | 90.0 |
| Rank (auto repair shop management systems) | — | — |
| Uptime (90 days) | 97.75% | 100% |
| Incidents (90 days) | 0 | 0 |
| Partial / major outages | 0 | 0 |
| Avg time to resolve | — | — |
| Outages we detected | 2 | 0 |
| Transparency score | 0/100 | 50/100 |
Where NAPA TRACS and Shopmonkey differ
- Our own probes detected 2 outages at NAPA TRACS and 0 at Shopmonkey, of which 0 and 0 respectively were acknowledged on their status pages.
90-day uptime
NAPA TRACS
Shopmonkey
- No incidents
- Degraded
- Partial outage
- Major outage
- No data
Recent NAPA TRACS incidents
No incidents reported by NAPA TRACS in the last 90 days.
Recent Shopmonkey incidents
No incidents reported by Shopmonkey in the last 90 days.
Other auto repair shop management systems to consider
See the full most reliable auto repair shop software ranking →