Auto Repair Shop Software · reliability comparison
NAPA TRACS vs Tekmetric: which is more reliable? (2026)
Tekmetric is more reliable than NAPA TRACS, scoring 81.3 vs 40.0 out of 100. Over the last 90 days NAPA TRACS reported 0 incidents and Tekmetric reported 4, with effective uptime of 96.85% and 99.76% respectively.
Data updated Nov 1, 2026 · How we score
VS
| Metric | NAPA TRACS | Tekmetric |
|---|---|---|
| Reliability score | 40.0 | 81.3 |
| Rank (auto repair shop management systems) | — | #1 |
| Uptime (90 days) | 96.85% | 99.76% |
| Incidents (90 days) | 0 | 4 |
| Partial / major outages | 0 | 4 |
| Avg time to resolve | — | 2h 30m |
| Outages we detected | 3 | 0 |
| Transparency score | 0/100 | 100/100 |
Where NAPA TRACS and Tekmetric differ
- NAPA TRACS reported no incidents in the last 90 days, while Tekmetric reported 4.
- Tekmetric had 4 partial or major outages, compared with 0 for NAPA TRACS.
- Our own probes detected 3 outages at NAPA TRACS and 0 at Tekmetric, of which 0 and 0 respectively were acknowledged on their status pages.
90-day uptime
NAPA TRACS
Tekmetric
- No incidents
- Degraded
- Partial outage
- Major outage
- No data
Recent NAPA TRACS incidents
No incidents reported by NAPA TRACS in the last 90 days.
Recent Tekmetric incidents
- Partial outageOct 26, 2026 · resolved in 14m
The application is having degraded performance
Affected: Application, API, Webhooks, Integrations
- Partial outageOct 5, 2026 · resolved in 3h 23m
PartsTech outageofficial update ↗
Affected: Integrations
- Partial outageSep 18, 2026 · resolved in 3h 11m
SpeedDial 2.0 integration issuesofficial update ↗
Affected: Integrations
- Partial outageSep 15, 2026 · resolved in 3h 10m
PartsTech Outageofficial update ↗
Affected: Integrations
Other auto repair shop management systems to consider
- Shop-Ware · #2 · 99.88% uptime
See the full most reliable auto repair shop software ranking →