Business Phone Systems · reliability comparison
Nextiva vs Ooma Office: which is more reliable? (2026)
Ooma Office is more reliable than Nextiva, scoring 80.0 vs 66.1 out of 100. Over the last 90 days Nextiva reported 8 incidents and Ooma Office reported 0, with effective uptime of 99.37% and 100% respectively.
Data updated Nov 1, 2026 · How we score
| Metric | Nextiva | Ooma Office |
|---|---|---|
| Reliability score | 66.1 | 80.0 |
| Rank (business phone systems) | #11 | — |
| Uptime (90 days) | 99.37% | 100% |
| Incidents (90 days) | 8 | 0 |
| Partial / major outages | 6 | 0 |
| Avg time to resolve | 2h 35m | — |
| Outages we detected | 0 | 0 |
| Transparency score | 100/100 | 0/100 |
Where Nextiva and Ooma Office differ
- Ooma Office reported no incidents in the last 90 days, while Nextiva reported 8.
- Nextiva had 6 partial or major outages, compared with 0 for Ooma Office.
90-day uptime
Nextiva
Ooma Office
- No incidents
- Degraded
- Partial outage
- Major outage
- No data
Recent Nextiva incidents
- Major outageOct 28, 2026 · resolved in 1h 4m
NextivaONE and NextOS Platform Login Issuesofficial update ↗
Affected: Nextiva Call Center, NextivaONE, NextOS Platform
- Degraded performanceOct 27, 2026 · resolved in 45m
Intermittent Audio Quality and Calling Issues.
Affected: Nextiva Call Center, NextOS Platform
- Degraded performanceOct 20, 2026 · resolved in 2h 18m
Nextiva Contact Center Client Issues
Affected: Nextiva Contact Center
- Partial outageOct 1, 2026 · resolved in 8h 45m
Sales Chat Errorsofficial update ↗
Affected: Nextiva.com
- Partial outageSep 18, 2026 · resolved in 6m
Nextiva Call Center login failures
Affected: Nextiva Call Center
- Partial outageSep 11, 2026 · resolved in 27m
Nextiva Contact Center Inbound Calling Issues
Affected: Nextiva Contact Center
Recent Ooma Office incidents
No incidents reported by Ooma Office in the last 90 days.
Other business phone systems to consider
- Grasshopper · #1 · 99.96% uptime
- JustCall · #2 · 99.96% uptime
- CloudTalk · #3 · 99.91% uptime
- GoTo Connect · #4 · 99.87% uptime