Business Phone Systems · reliability comparison
Nextiva vs Quo (formerly OpenPhone): which is more reliable? (2026)
Quo (formerly OpenPhone) is more reliable than Nextiva, scoring 83.4 vs 66.1 out of 100. Over the last 90 days Nextiva reported 8 incidents and Quo (formerly OpenPhone) reported 9, with effective uptime of 99.37% and 99.83% respectively. Quo (formerly OpenPhone) resolves incidents faster on average (1h 12m).
Data updated Nov 2, 2026 · How we score
| Metric | Nextiva | Quo (formerly OpenPhone) |
|---|---|---|
| Reliability score | 66.1 | 83.4 |
| Rank (business phone systems) | #11 | #5 |
| Uptime (90 days) | 99.37% | 99.83% |
| Incidents (90 days) | 8 | 9 |
| Partial / major outages | 6 | 4 |
| Avg time to resolve | 2h 35m | 1h 12m |
| Outages we detected | 0 | 0 |
| Transparency score | 100/100 | 100/100 |
Where Nextiva and Quo (formerly OpenPhone) differ
- Quo (formerly OpenPhone) reported 13% more incidents than Nextiva over the last 90 days (9 vs 8).
- Nextiva had 6 partial or major outages, compared with 4 for Quo (formerly OpenPhone).
- Quo (formerly OpenPhone) fixes problems faster: 1h 12m on average, against 2h 35m for Nextiva (2.2× quicker).
- Nextiva's longest outage on record lasted 8h 45m (Oct 1, 2026); Quo (formerly OpenPhone)'s lasted 3d (Jul 24, 2026).
90-day uptime
Nextiva
Quo (formerly OpenPhone)
- No incidents
- Degraded
- Partial outage
- Major outage
- No data
Recent Nextiva incidents
- Major outageOct 28, 2026 · resolved in 1h 4m
NextivaONE and NextOS Platform Login Issuesofficial update ↗
Affected: Nextiva Call Center, NextivaONE, NextOS Platform
- Degraded performanceOct 27, 2026 · resolved in 45m
Intermittent Audio Quality and Calling Issues.
Affected: Nextiva Call Center, NextOS Platform
- Degraded performanceOct 20, 2026 · resolved in 2h 18m
Nextiva Contact Center Client Issues
Affected: Nextiva Contact Center
- Partial outageOct 1, 2026 · resolved in 8h 45m
Sales Chat Errorsofficial update ↗
Affected: Nextiva.com
- Partial outageSep 18, 2026 · resolved in 6m
Nextiva Call Center login failures
Affected: Nextiva Call Center
- Partial outageSep 11, 2026 · resolved in 27m
Nextiva Contact Center Inbound Calling Issues
Affected: Nextiva Contact Center
Recent Quo (formerly OpenPhone) incidents
- Degraded performanceOct 17, 2026 · resolved in 37m
Elevated calling errors within the APAC region
Affected: Calling
- InformationalOct 15, 2026 · resolved in 10d 20h
- Degraded performanceOct 14, 2026 · resolved in 1h 11m
Affected: Text Messaging
- Major outageOct 1, 2026 · resolved in 53m
Calling Outageofficial update ↗
Affected: Calling
- Degraded performanceSep 27, 2026 · resolved in 2h 5m
Affected: Android App, Mac App, IOS App, Website
- InformationalSep 17, 2026 · resolved in 6d 18h
Other business phone systems to consider
- Grasshopper · #1 · 99.96% uptime
- JustCall · #2 · 99.96% uptime
- CloudTalk · #3 · 99.91% uptime
- GoTo Connect · #4 · 99.87% uptime