Shipping & Fulfillment Software · reliability comparison
Pirate Ship vs Sendcloud: which is more reliable? (2026)
Pirate Ship is more reliable than Sendcloud, scoring 95.4 vs 32.7 out of 100. Over the last 90 days Pirate Ship reported 3 incidents and Sendcloud reported 25, with effective uptime of 99.98% and 93.58% respectively. Pirate Ship resolves incidents faster on average (44m).
Data updated Nov 2, 2026 · How we score
| Metric | Pirate Ship | Sendcloud |
|---|---|---|
| Reliability score | 95.4 | 32.7 |
| Rank (shipping software tools) | #2 | #10 |
| Uptime (90 days) | 99.98% | 93.58% |
| Incidents (90 days) | 3 | 25 |
| Partial / major outages | 1 | 15 |
| Avg time to resolve | 44m | 8h 31m |
| Outages we detected | 0 | 0 |
| Transparency score | 100/100 | 100/100 |
Where Pirate Ship and Sendcloud differ
- Sendcloud reported 8.3× as many incidents as Pirate Ship over the last 90 days (25 vs 3).
- Sendcloud had 15 partial or major outages, compared with 1 for Pirate Ship.
- Pirate Ship fixes problems faster: 44m on average, against 8h 31m for Sendcloud (11.7× quicker).
- Pirate Ship's longest outage on record lasted 1h 35m (Jun 11, 2026); Sendcloud's lasted 23h 57m (Aug 10, 2026).
90-day uptime
Pirate Ship
Sendcloud
- No incidents
- Degraded
- Partial outage
- Major outage
- No data
Recent Pirate Ship incidents
- Partial outageOct 21, 2026 · resolved in 26m
Spreadsheet uploads temporarily unavailable
Affected: Pirate Ship App (ship.pirateship.com)
- Degraded performanceAug 18, 2026 · resolved in 1h 2m
USPS Return Label Purchasing Temporarily Unavailable
Affected: Pirate Ship App (ship.pirateship.com), USPS Shipments
- InformationalAug 5, 2026 · resolved in 15m
Affected: Pirate Ship App (ship.pirateship.com)
Recent Sendcloud incidents
- MaintenanceOct 30, 2026 · ongoing
Royal Mail (Intersoft Sapient) scheduled maintenance - 3 Nov 2026
Affected: Royal Mail, UK
- MaintenanceOct 30, 2026 · ongoing
[DPD DE] Maintenace on Tuesday the 03rd of November 2026 from 3:00 pm to 5:00 pm (CET)
Affected: DPD, DE
- MaintenanceOct 28, 2026 · ongoing
Affected: DHL Germany, DE
- MaintenanceOct 27, 2026 · ongoing
[DPD DE] Scheduled maintenance on Wednesday the 28th of October 2026 from 5:00 pm to 6:00 pm (CET)
Affected: DE, DPD
- Degraded performanceOct 27, 2026 · resolved in 2h 27m
Sendcloud panel - Degraded performance and errors in the Sendcloud panel and related services
Affected: Sendcloud Returns, Sendcloud Phone, Shipping Intelligence (Tracey), Sendcloud Payments, Sendcloud Service points, Sendcloud Email Services +12 more
- Partial outageOct 26, 2026 · resolved in 2h 52m
TIPSA label announcement issues / TIPSA problema al generar etiquetasofficial update ↗
Affected: TIPSA, ES
Other shipping software tools to consider
- Ordoro · #1 · 100% uptime
- ShippingEasy · #3 · 99.96% uptime
- EasyPost · #4 · 99.85% uptime
- ShipHero · #5 · 99.67% uptime