Shipping & Fulfillment Software · reliability comparison

Pirate Ship vs ShipHero: which is more reliable? (2026)

Pirate Ship is more reliable than ShipHero, scoring 95.4 vs 73.8 out of 100. Over the last 90 days Pirate Ship reported 3 incidents and ShipHero reported 5, with effective uptime of 99.98% and 99.60% respectively. Pirate Ship resolves incidents faster on average (44m).

Data updated Nov 1, 2026 · How we score

Pirate Ship

95.4/100

Operational

Visit Pirate Ship ↗

ShipHero

73.8/100

Maintenance

Visit ShipHero ↗
VS
MetricPirate ShipShipHero
Reliability score95.473.8
Rank (shipping software tools)#2#5
Uptime (90 days)99.98%99.60%
Incidents (90 days)35
Partial / major outages13
Avg time to resolve44m3h 5m
Outages we detected00
Transparency score100/100100/100

Where Pirate Ship and ShipHero differ

  • ShipHero reported 67% more incidents than Pirate Ship over the last 90 days (5 vs 3).
  • ShipHero had 3 partial or major outages, compared with 1 for Pirate Ship.
  • Pirate Ship fixes problems faster: 44m on average, against 3h 5m for ShipHero (4.2× quicker).
  • Pirate Ship's longest outage on record lasted 1h 35m (Jun 11, 2026); ShipHero's lasted 3h 47m (Nov 18, 2025).

90-day uptime

Pirate Ship

Aug 4, 2026 – Aug 17, 2026: no incidentsAug 18, 2026: 99.35% uptime, 1 incident (Degraded performance)Aug 19, 2026 – Oct 20, 2026: no incidentsOct 21, 2026: 99.09% uptime, 1 incident (Partial outage)Oct 22, 2026 – Nov 1, 2026: no incidents
90 days ago99.982% average daily uptimeToday

ShipHero

Aug 4, 2026 – Aug 30, 2026: no incidentsAug 31, 2026: 98.29% uptime, 1 incident (Partial outage)Sep 1, 2026 – Sep 27, 2026: no incidentsSep 28, 2026: 95.11% uptime, 1 incident (Degraded performance)Sep 29, 2026: no incidentsSep 30, 2026: 93.59% uptime, 1 incident (Partial outage)Oct 1, 2026: no incidentsOct 2, 2026: 99.59% uptime, 1 incident (Degraded performance)Oct 3, 2026 – Oct 31, 2026: no incidentsNov 1, 2026: 74.35% uptime, 1 incident (Major outage)
90 days ago99.566% average daily uptimeToday

Recent Pirate Ship incidents

Full Pirate Ship reliability report →

Recent ShipHero incidents

  • Major outageNov 1, 2026 · ongoing

    ShipHero will go down for a short period, we'll tell you when it's back.

    Affected: ShipHero Mobile App, ShipHero Dashboard, Store Integrations, Label Printing, ShipHero Public API, ShipHero Authentication +3 more

  • MaintenanceOct 11, 2026 · resolved in 1h 16m

    ShipHero Scheduled Maintenance

    Affected: ShipHero Mobile App, ShipHero Dashboard, Store Integrations, Label Printing, ShipHero Public API, ShipHero Authentication +3 more

  • MaintenanceOct 11, 2026 · resolved in 1h 30m

    ShipHero Scheduled Maintenance

    Affected: ShipHero Mobile App, ShipHero Dashboard, Store Integrations, Label Printing, ShipHero Public API, ShipHero Authentication +3 more

  • Degraded performanceOct 2, 2026 · resolved in 39m

    General slowness

    Affected: ShipHero Mobile App, ShipHero Dashboard, ShipHero Public API, Miscellaneous Services, ShipHero MCP

  • Partial outageSep 30, 2026 · resolved in 3h 4m

    Intermittent Platform Access Issue

    Affected: ShipHero Authentication

  • Degraded performanceSep 28, 2026 · resolved in 7h 49m

    USPS API instability

    Affected: Label Printing

Full ShipHero reliability report →

Other shipping software tools to consider

See the full most reliable shipping software ranking →