Auto Repair Shop Software · reliability comparison
Protractor vs Shop Boss: which is more reliable? (2026)
Protractor is more reliable than Shop Boss, scoring 63.1 vs 40.0 out of 100. Over the last 90 days Protractor reported 18 incidents and Shop Boss reported 0, with effective uptime of 99.47% and 88.12% respectively.
Data updated Nov 2, 2026 · How we score
| Metric | Protractor | Shop Boss |
|---|---|---|
| Reliability score | 63.1 | 40.0 |
| Rank (auto repair shop management systems) | #4 | — |
| Uptime (90 days) | 99.47% | 88.12% |
| Incidents (90 days) | 18 | 0 |
| Partial / major outages | 0 | 0 |
| Avg time to resolve | 4h 29m | — |
| Outages we detected | 0 | 10 |
| Transparency score | 100/100 | 0/100 |
Where Protractor and Shop Boss differ
- Shop Boss reported no incidents in the last 90 days, while Protractor reported 18.
- Our own probes detected 0 outages at Protractor and 10 at Shop Boss, of which 0 and 0 respectively were acknowledged on their status pages.
90-day uptime
Protractor
Shop Boss
- No incidents
- Degraded
- Partial outage
- Major outage
- No data
Recent Protractor incidents
- Degraded performanceOct 20, 2026 · resolved in 3h 45m
Important Update from Protractor
Affected: SMS Client
- Degraded performanceOct 13, 2026 · resolved in 22h 33m
Important Update from Protractor Issue Impacting Messaging Services
Affected: Other
- Degraded performanceOct 5, 2026 · resolved in 1h 26m
Important Update from Protractor Issue Impacting PartsTech
Affected: Catalog Services
- InformationalOct 2, 2026 · resolved in <1m
Important Update: Performing Routine Platform Maintenance - Friday and Saturday Evening - 11pm EST
Affected: SMS Client
- Degraded performanceSep 28, 2026 · resolved in 56m
Important Update from Protractor Issue
Affected: SMS Client
- Degraded performanceSep 25, 2026 · resolved in 2h 14m
Important Update from Protractor Issue Impacting CARFAX
Affected: API Services
Recent Shop Boss incidents
No incidents reported by Shop Boss in the last 90 days.
Other auto repair shop management systems to consider
- Shopmonkey · #1 · 99.91% uptime
- Tekmetric · #2 · 99.76% uptime
- Shop-Ware · #3 · 99.81% uptime
See the full most reliable auto repair shop software ranking →