Auto Repair Shop Software · reliability comparison
Protractor vs Shop-Ware: which is more reliable? (2026)
Protractor is more reliable than Shop-Ware, scoring 90.0 vs 79.0 out of 100. Over the last 90 days Protractor reported 0 incidents and Shop-Ware reported 6, with effective uptime of 100% and 99.89% respectively.
Data updated Nov 1, 2026 · How we score
| Metric | Protractor | Shop-Ware |
|---|---|---|
| Reliability score | 90.0 | 79.0 |
| Rank (auto repair shop management systems) | — | #2 |
| Uptime (90 days) | 100% | 99.89% |
| Incidents (90 days) | 0 | 6 |
| Partial / major outages | 0 | 2 |
| Avg time to resolve | — | 47m |
| Outages we detected | 0 | 1 |
| Transparency score | 50/100 | 50/100 |
Where Protractor and Shop-Ware differ
- Protractor reported no incidents in the last 90 days, while Shop-Ware reported 6.
- Shop-Ware had 2 partial or major outages, compared with 0 for Protractor.
- Our own probes detected 0 outages at Protractor and 1 at Shop-Ware, of which 0 and 0 respectively were acknowledged on their status pages.
90-day uptime
Protractor
Shop-Ware
- No incidents
- Degraded
- Partial outage
- Major outage
- No data
Recent Protractor incidents
No incidents reported by Protractor in the last 90 days.
Recent Shop-Ware incidents
- Degraded performanceOct 5, 2026 · resolved in 1h 20m
PartsTech Performance Interruption
Affected: PartsTech
- Degraded performanceSep 17, 2026 · resolved in <1m
- Degraded performanceSep 16, 2026 · resolved in <1m
- Partial outageSep 15, 2026 · resolved in 2h 41m
Investigating: PartsTech Integration Issue
Affected: PartsTech
- Degraded performanceSep 14, 2026 · resolved in 42m
Mitchell1 Degraded Performance
Affected: Mitchell1
- Partial outageAug 11, 2026 · resolved in <1m
Other auto repair shop management systems to consider
- Tekmetric · #1 · 99.76% uptime
See the full most reliable auto repair shop software ranking →