Auto Repair Shop Software · reliability comparison
Protractor vs Tekmetric: which is more reliable? (2026)
Tekmetric is more reliable than Protractor, scoring 81.3 vs 63.1 out of 100. Over the last 90 days Protractor reported 18 incidents and Tekmetric reported 4, with effective uptime of 99.47% and 99.76% respectively. Tekmetric resolves incidents faster on average (2h 30m).
Data updated Nov 1, 2026 · How we score
| Metric | Protractor | Tekmetric |
|---|---|---|
| Reliability score | 63.1 | 81.3 |
| Rank (auto repair shop management systems) | #4 | #2 |
| Uptime (90 days) | 99.47% | 99.76% |
| Incidents (90 days) | 18 | 4 |
| Partial / major outages | 0 | 4 |
| Avg time to resolve | 4h 29m | 2h 30m |
| Outages we detected | 0 | 0 |
| Transparency score | 100/100 | 100/100 |
Where Protractor and Tekmetric differ
- Protractor reported 4.5× as many incidents as Tekmetric over the last 90 days (18 vs 4).
- Tekmetric had 4 partial or major outages, compared with 0 for Protractor.
- Tekmetric fixes problems faster: 2h 30m on average, against 4h 29m for Protractor.
- Protractor's longest incident on record lasted 3d (Mar 9, 2026); Tekmetric's lasted 3h 23m (Oct 5, 2026).
90-day uptime
Protractor
Tekmetric
- No incidents
- Degraded
- Partial outage
- Major outage
- No data
Recent Protractor incidents
- Degraded performanceOct 20, 2026 · resolved in 3h 45m
Important Update from Protractor
Affected: SMS Client
- Degraded performanceOct 13, 2026 · resolved in 22h 33m
Important Update from Protractor Issue Impacting Messaging Services
Affected: Other
- Degraded performanceOct 5, 2026 · resolved in 1h 26m
Important Update from Protractor Issue Impacting PartsTech
Affected: Catalog Services
- InformationalOct 2, 2026 · resolved in <1m
Important Update: Performing Routine Platform Maintenance - Friday and Saturday Evening - 11pm EST
Affected: SMS Client
- Degraded performanceSep 28, 2026 · resolved in 56m
Important Update from Protractor Issue
Affected: SMS Client
- Degraded performanceSep 25, 2026 · resolved in 2h 14m
Important Update from Protractor Issue Impacting CARFAX
Affected: API Services
Recent Tekmetric incidents
- Partial outageOct 26, 2026 · resolved in 14m
The application is having degraded performance
Affected: Application, API, Webhooks, Integrations
- Partial outageOct 5, 2026 · resolved in 3h 23m
PartsTech outageofficial update ↗
Affected: Integrations
- Partial outageSep 18, 2026 · resolved in 3h 11m
SpeedDial 2.0 integration issuesofficial update ↗
Affected: Integrations
- Partial outageSep 15, 2026 · resolved in 3h 10m
PartsTech Outageofficial update ↗
Affected: Integrations
Other auto repair shop management systems to consider
- Shopmonkey · #1 · 99.91% uptime
- Shop-Ware · #3 · 99.88% uptime
See the full most reliable auto repair shop software ranking →