Shipping & Fulfillment Software · reliability comparison
Sendcloud vs ShipHero: which is more reliable? (2026)
ShipHero is more reliable than Sendcloud, scoring 76.7 vs 32.5 out of 100. Over the last 90 days Sendcloud reported 26 incidents and ShipHero reported 5, with effective uptime of 93.58% and 99.67% respectively. ShipHero resolves incidents faster on average (3h 13m).
Data updated Nov 2, 2026 · How we score
| Metric | Sendcloud | ShipHero |
|---|---|---|
| Reliability score | 32.5 | 76.7 |
| Rank (shipping software tools) | #12 | #5 |
| Uptime (90 days) | 93.58% | 99.67% |
| Incidents (90 days) | 26 | 5 |
| Partial / major outages | 16 | 3 |
| Avg time to resolve | 8h 31m | 3h 13m |
| Outages we detected | 0 | 0 |
| Transparency score | 100/100 | 100/100 |
Where Sendcloud and ShipHero differ
- Sendcloud reported 5.2× as many incidents as ShipHero over the last 90 days (26 vs 5).
- Sendcloud had 16 partial or major outages, compared with 3 for ShipHero.
- ShipHero fixes problems faster: 3h 13m on average, against 8h 31m for Sendcloud (2.6× quicker).
- Sendcloud's longest outage on record lasted 23h 57m (Aug 10, 2026); ShipHero's lasted 3h 47m (Nov 18, 2025).
90-day uptime
Sendcloud
ShipHero
- No incidents
- Degraded
- Partial outage
- Major outage
- No data
Recent Sendcloud incidents
- Partial outageNov 2, 2026 · ongoing
[Third-Party Issue] Asendia - Label announcement issuesofficial update ↗
- MaintenanceOct 30, 2026 · ongoing
Royal Mail (Intersoft Sapient) scheduled maintenance - 3 Nov 2026
Affected: Royal Mail, UK
- MaintenanceOct 30, 2026 · ongoing
[DPD DE] Maintenace on Tuesday the 03rd of November 2026 from 3:00 pm to 5:00 pm (CET)
Affected: DE, DPD
- MaintenanceOct 28, 2026 · ongoing
Affected: DHL Germany, DE
- MaintenanceOct 27, 2026 · ongoing
[DPD DE] Scheduled maintenance on Wednesday the 28th of October 2026 from 5:00 pm to 6:00 pm (CET)
Affected: DPD, DE
- Degraded performanceOct 27, 2026 · resolved in 2h 27m
Sendcloud panel - Degraded performance and errors in the Sendcloud panel and related services
Affected: Sendcloud Insurance, Sendcloud Infrastructure, Dynamic Checkout API, Sendcloud Analytics, Tracking page, Sendcloud Service points +12 more
Recent ShipHero incidents
- Major outageNov 1, 2026 · resolved in 3h 45m
ShipHero will go down for a short period, we'll tell you when it's back.official update ↗
Affected: ShipHero Mobile App, ShipHero Dashboard, Store Integrations, Label Printing, ShipHero Public API, ShipHero Authentication +3 more
- MaintenanceOct 11, 2026 · resolved in 1h 16m
ShipHero Scheduled Maintenance
Affected: ShipHero Mobile App, ShipHero Dashboard, Store Integrations, Label Printing, ShipHero Public API, ShipHero Authentication +3 more
- MaintenanceOct 11, 2026 · resolved in 1h 30m
ShipHero Scheduled Maintenance
Affected: ShipHero Mobile App, ShipHero Dashboard, Store Integrations, Label Printing, ShipHero Public API, ShipHero Authentication +3 more
- Degraded performanceOct 2, 2026 · resolved in 39m
Affected: ShipHero Mobile App, ShipHero Dashboard, ShipHero Public API, Miscellaneous Services, ShipHero MCP
- Partial outageSep 30, 2026 · resolved in 3h 4m
Intermittent Platform Access Issueofficial update ↗
Affected: ShipHero Authentication
- Degraded performanceSep 28, 2026 · resolved in 7h 49m
Affected: Label Printing
Other shipping software tools to consider
- Ordoro · #1 · 100% uptime
- Pirate Ship · #2 · 99.98% uptime
- ShippingEasy · #3 · 99.96% uptime
- EasyPost · #4 · 99.85% uptime