Field Service Management · reliability comparison
Service Fusion vs Simpro: which is more reliable? (2026)
Service Fusion and Simpro are effectively tied on reliability (90.4 vs 91.0). Over the last 90 days Service Fusion reported 2 incidents and Simpro reported 5, with effective uptime of 99.94% and 99.94% respectively. Simpro resolves incidents faster on average (1h 41m).
Data updated Nov 1, 2026 · How we score
| Metric | Service Fusion | Simpro |
|---|---|---|
| Reliability score | 90.4 | 91.0 |
| Rank (field service management apps) | #9 | #8 |
| Uptime (90 days) | 99.94% | 99.94% |
| Incidents (90 days) | 2 | 5 |
| Partial / major outages | 0 | 1 |
| Avg time to resolve | 4h 3m | 1h 41m |
| Outages we detected | 0 | 0 |
| Transparency score | 100/100 | 100/100 |
Where Service Fusion and Simpro differ
- Simpro reported 2.5× as many incidents as Service Fusion over the last 90 days (5 vs 2).
- Simpro had 1 partial or major outage, compared with 0 for Service Fusion.
- Simpro fixes problems faster: 1h 41m on average, against 4h 3m for Service Fusion (2.4× quicker).
- Service Fusion's longest outage on record lasted 16m (Jan 8, 2026); Simpro's lasted 5h 8m (Mar 29, 2026).
90-day uptime
Service Fusion
Simpro
- No incidents
- Degraded
- Partial outage
- Major outage
- No data
Recent Service Fusion incidents
- Degraded performanceOct 28, 2026 · resolved in 4h 6m
Intermittent Log-In Issues for Some Users
Affected: Admin System - admin.servicefusion.com, Worker App
- Degraded performanceSep 28, 2026 · resolved in 3h 59m
Errors When Attempting to Save Estimates and Jobs
Affected: Admin System - admin.servicefusion.com, Worker App, Customer Web Portal & Customer Apps
Recent Simpro incidents
- Partial outageOct 20, 2026 · resolved in 41m
Affected: Datafeed Portal
- Degraded performanceSep 30, 2026 · resolved in 25m
Affected: Europe
- InformationalSep 1, 2026 · resolved in <1m
Affected: Asia-Pacific
- Degraded performanceAug 20, 2026 · resolved in 5h 20m
Affected: Asia-Pacific
- Degraded performanceAug 10, 2026 · resolved in 18m
Affected: Asia-Pacific
Other field service management apps to consider
- FieldRoutes · #1 · 100% uptime
- Kickserv · #2 · 100% uptime
- Successware · #3 · 100% uptime
- Tradify · #4 · 100% uptime
See the full most reliable field service management software ranking →