Field Service Management · reliability comparison
ServiceTitan vs Zuper: which is more reliable? (2026)
Zuper is more reliable than ServiceTitan, scoring 96.6 vs 76.8 out of 100. Over the last 90 days ServiceTitan reported 8 incidents and Zuper reported 3, with effective uptime of 99.70% and 99.99% respectively. Zuper resolves incidents faster on average (8m).
Data updated Nov 1, 2026 · How we score
| Metric | ServiceTitan | Zuper |
|---|---|---|
| Reliability score | 76.8 | 96.6 |
| Rank (field service management apps) | #11 | #5 |
| Uptime (90 days) | 99.70% | 99.99% |
| Incidents (90 days) | 8 | 3 |
| Partial / major outages | 3 | 1 |
| Avg time to resolve | 3h 39m | 8m |
| Outages we detected | 0 | 0 |
| Transparency score | 100/100 | 100/100 |
Where ServiceTitan and Zuper differ
- ServiceTitan reported 2.7× as many incidents as Zuper over the last 90 days (8 vs 3).
- ServiceTitan had 3 partial or major outages, compared with 1 for Zuper.
- Zuper fixes problems faster: 8m on average, against 3h 39m for ServiceTitan (27.4× quicker).
90-day uptime
ServiceTitan
Zuper
- No incidents
- Degraded
- Partial outage
- Major outage
- No data
Recent ServiceTitan incidents
- InformationalOct 26, 2026 · resolved in 38m
[Reporting] Service Availability Issue
Affected: Reporting
- InformationalOct 14, 2026 · resolved in 1h 41m
[CCPro] 3rd Party Service Availability Issue
Affected: Telephony Platform: Inbound Calling
- Partial outageOct 10, 2026 · resolved in 1h 10m
Affected: Office, Telephony Platform: Inbound Calling, Telephony Platform: Outbound Calling, Telephony Platform: Call Queues, Carrier Networks: Local Numbers, Carrier Networks: Toll Free Numbers +6 more
- Major outageSep 18, 2026 · resolved in 1h 59m
Contact Center Pro Issue: Cannot Access the Applicationofficial update ↗
Affected: Contact Center Web Application
- InformationalSep 8, 2026 · resolved in 1h 35m
[Fleet Pro] Service Availability Issue
Affected: Fleet Pro – Application, Field Pro
- InformationalSep 1, 2026 · resolved in 3h 28m
[Phones Pro] 3rd Party Service Availability Issue
Affected: Telephony Platform: Inbound Calling, Telephony Platform: Outbound Calling
Recent Zuper incidents
- Partial outageSep 16, 2026 · resolved in <1m
Workflow Builder API errors in us-east-1
Affected: US East
- Degraded performanceAug 25, 2026 · resolved in 14m
API performance degradation in us-east-1
Affected: Webapp, US East
- Degraded performanceAug 13, 2026 · resolved in 10m
API performance degradation in ap-south-1
Affected: AP South, Webapp
Other field service management apps to consider
- FieldRoutes · #1 · 100% uptime
- Kickserv · #2 · 100% uptime
- Successware · #3 · 100% uptime
- Tradify · #4 · 100% uptime
See the full most reliable field service management software ranking →