Shipping & Fulfillment Software · reliability comparison

ShipEngine vs ShipHero: which is more reliable? (2026)

ShipHero is more reliable than ShipEngine, scoring 78.2 vs 45.2 out of 100. Over the last 90 days ShipEngine reported 8 incidents and ShipHero reported 5, with effective uptime of 98.39% and 99.71% respectively. ShipHero resolves incidents faster on average (3h 5m).

Data updated Nov 1, 2026 · How we score

ShipEngine

45.2/100

Operational

Visit ShipEngine ↗

ShipHero

78.2/100

Maintenance

Visit ShipHero ↗
VS
MetricShipEngineShipHero
Reliability score45.278.2
Rank (shipping software tools)#7#5
Uptime (90 days)98.39%99.71%
Incidents (90 days)85
Partial / major outages23
Avg time to resolve1d 4h3h 5m
Outages we detected00
Transparency score100/100100/100

Where ShipEngine and ShipHero differ

  • ShipEngine reported 60% more incidents than ShipHero over the last 90 days (8 vs 5).
  • ShipHero had 3 partial or major outages, compared with 2 for ShipEngine.
  • ShipHero fixes problems faster: 3h 5m on average, against 1d 4h for ShipEngine (9.1× quicker).
  • ShipEngine's longest outage on record lasted 22h 44m (Sep 24, 2026); ShipHero's lasted 3h 47m (Nov 18, 2025).

90-day uptime

ShipEngine

Aug 4, 2026 – Aug 19, 2026: no incidentsAug 20, 2026: 97.56% uptime, 1 incident (Partial outage)Aug 21, 2026 – Sep 1, 2026: no incidentsSep 2, 2026: 93.57% uptime, 1 incident (Degraded performance)Sep 3, 2026: 96.11% uptime, 1 incident (Degraded performance)Sep 4, 2026 – Sep 23, 2026: no incidentsSep 24, 2026: 57.45% uptime, 2 incidents (Major outage)Sep 25, 2026: 40.63% uptime, 2 incidents (Major outage)Sep 26, 2026: 85.00% uptime, 1 incident (Degraded performance)Sep 27, 2026: 85.55% uptime, 1 incident (Degraded performance)Sep 28, 2026 – Nov 1, 2026: no incidents
90 days ago98.398% average daily uptimeToday

ShipHero

Aug 4, 2026 – Aug 30, 2026: no incidentsAug 31, 2026: 98.29% uptime, 1 incident (Partial outage)Sep 1, 2026 – Sep 27, 2026: no incidentsSep 28, 2026: 95.11% uptime, 1 incident (Degraded performance)Sep 29, 2026: no incidentsSep 30, 2026: 93.59% uptime, 1 incident (Partial outage)Oct 1, 2026: no incidentsOct 2, 2026: 99.59% uptime, 1 incident (Degraded performance)Oct 3, 2026 – Oct 31, 2026: no incidentsNov 1, 2026: 83.44% uptime, 1 incident (Major outage)
90 days ago99.667% average daily uptimeToday

Recent ShipEngine incidents

Full ShipEngine reliability report →

Recent ShipHero incidents

  • Major outageNov 1, 2026 · ongoing

    ShipHero will go down for a short period, we'll tell you when it's back.

    Affected: ShipHero Mobile App, ShipHero Dashboard, Store Integrations, Label Printing, ShipHero Public API, ShipHero Authentication +3 more

  • MaintenanceOct 11, 2026 · resolved in 1h 16m

    ShipHero Scheduled Maintenance

    Affected: ShipHero Mobile App, ShipHero Dashboard, Store Integrations, Label Printing, ShipHero Public API, ShipHero Authentication +3 more

  • MaintenanceOct 11, 2026 · resolved in 1h 30m

    ShipHero Scheduled Maintenance

    Affected: ShipHero Mobile App, ShipHero Dashboard, Store Integrations, Label Printing, ShipHero Public API, ShipHero Authentication +3 more

  • Degraded performanceOct 2, 2026 · resolved in 39m

    General slowness

    Affected: ShipHero Mobile App, ShipHero Dashboard, ShipHero Public API, Miscellaneous Services, ShipHero MCP

  • Partial outageSep 30, 2026 · resolved in 3h 4m

    Intermittent Platform Access Issue

    Affected: ShipHero Authentication

  • Degraded performanceSep 28, 2026 · resolved in 7h 49m

    USPS API instability

    Affected: Label Printing

Full ShipHero reliability report →

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