Shipping & Fulfillment Software · reliability comparison
ShipHero vs Shippo: which is more reliable? (2026)
ShipHero is more reliable than Shippo, scoring 76.7 vs 32.7 out of 100. Over the last 90 days ShipHero reported 5 incidents and Shippo reported 51, with effective uptime of 99.67% and 90.02% respectively. ShipHero resolves incidents faster on average (3h 13m).
Data updated Nov 2, 2026 · How we score
| Metric | ShipHero | Shippo |
|---|---|---|
| Reliability score | 76.7 | 32.7 |
| Rank (shipping software tools) | #5 | #11 |
| Uptime (90 days) | 99.67% | 90.02% |
| Incidents (90 days) | 5 | 51 |
| Partial / major outages | 3 | 26 |
| Avg time to resolve | 3h 13m | 5h 25m |
| Outages we detected | 0 | 0 |
| Transparency score | 100/100 | 100/100 |
Where ShipHero and Shippo differ
- Shippo reported 10.2× as many incidents as ShipHero over the last 90 days (51 vs 5).
- Shippo had 26 partial or major outages, compared with 3 for ShipHero.
- ShipHero fixes problems faster: 3h 13m on average, against 5h 25m for Shippo.
- ShipHero's longest outage on record lasted 3h 47m (Nov 18, 2025); Shippo's lasted 1d 19h (Sep 20, 2026).
90-day uptime
ShipHero
Shippo
- No incidents
- Degraded
- Partial outage
- Major outage
- No data
Recent ShipHero incidents
- Major outageNov 1, 2026 · resolved in 3h 45m
ShipHero will go down for a short period, we'll tell you when it's back.official update ↗
Affected: ShipHero Mobile App, ShipHero Dashboard, Store Integrations, Label Printing, ShipHero Public API, ShipHero Authentication +3 more
- MaintenanceOct 11, 2026 · resolved in 1h 16m
ShipHero Scheduled Maintenance
Affected: ShipHero Mobile App, ShipHero Dashboard, Store Integrations, Label Printing, ShipHero Public API, ShipHero Authentication +3 more
- MaintenanceOct 11, 2026 · resolved in 1h 30m
ShipHero Scheduled Maintenance
Affected: ShipHero Mobile App, ShipHero Dashboard, Store Integrations, Label Printing, ShipHero Public API, ShipHero Authentication +3 more
- Degraded performanceOct 2, 2026 · resolved in 39m
Affected: ShipHero Mobile App, ShipHero Dashboard, ShipHero Public API, Miscellaneous Services, ShipHero MCP
- Partial outageSep 30, 2026 · resolved in 3h 4m
Intermittent Platform Access Issueofficial update ↗
Affected: ShipHero Authentication
- Degraded performanceSep 28, 2026 · resolved in 7h 49m
Affected: Label Printing
Recent Shippo incidents
- MaintenanceNov 2, 2026 · resolved (duration not published)
- Degraded performanceNov 1, 2026 · resolved in 7h 41m
Affected: UPS
- Partial outageNov 1, 2026 · resolved in 32m
UPS Transaction Service Degradation
Affected: UPS
- MaintenanceNov 1, 2026 · resolved in 4h
- MaintenanceNov 1, 2026 · resolved in 5h
- Degraded performanceNov 1, 2026 · resolved in 5h 51m
Affected: UPS
Other shipping software tools to consider
- Ordoro · #1 · 100% uptime
- Pirate Ship · #2 · 99.98% uptime
- ShippingEasy · #3 · 99.96% uptime
- EasyPost · #4 · 99.85% uptime