Auto Repair Shop Software · reliability comparison

Shop-Ware vs Tekmetric: which is more reliable? (2026)

Tekmetric is more reliable than Shop-Ware, scoring 81.3 vs 68.2 out of 100. Over the last 90 days Shop-Ware reported 6 incidents and Tekmetric reported 4, with effective uptime of 99.81% and 99.76% respectively. Shop-Ware resolves incidents faster on average (47m).

Data updated Nov 2, 2026 · How we score

Shop-Ware

68.2/100

Operational

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Tekmetric

81.3/100

Operational

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VS
MetricShop-WareTekmetric
Reliability score68.281.3
Rank (auto repair shop management systems)#3#2
Uptime (90 days)99.81%99.76%
Incidents (90 days)64
Partial / major outages24
Avg time to resolve47m2h 30m
Outages we detected70
Transparency score13/100100/100

Where Shop-Ware and Tekmetric differ

  • Shop-Ware reported 50% more incidents than Tekmetric over the last 90 days (6 vs 4).
  • Tekmetric had 4 partial or major outages, compared with 2 for Shop-Ware.
  • Shop-Ware fixes problems faster: 47m on average, against 2h 30m for Tekmetric (3.2× quicker).
  • Shop-Ware's longest outage on record lasted 2h 41m (Sep 15, 2026); Tekmetric's lasted 3h 23m (Oct 5, 2026).
  • Our own probes detected 7 outages at Shop-Ware and 0 at Tekmetric, of which 0 and 0 respectively were acknowledged on their status pages.

90-day uptime

Shop-Ware

Aug 5, 2026 – Aug 10, 2026: no incidentsAug 11, 2026: 100% uptime, 1 incident (Partial outage)Aug 12, 2026 – Sep 13, 2026: no incidentsSep 14, 2026: 99.56% uptime, 1 incident (Degraded performance)Sep 15, 2026: 94.41% uptime, 1 incident (Partial outage)Sep 16, 2026: 100% uptime, 1 incident (Degraded performance)Sep 17, 2026: 100% uptime, 1 incident (Degraded performance)Sep 18, 2026 – Oct 4, 2026: no incidentsOct 5, 2026: 99.17% uptime, 1 incident (Degraded performance)Oct 6, 2026 – Oct 31, 2026: no incidentsNov 1, 2026: 96.85% uptime (Outage detected by our probes)Nov 2, 2026: 85.09% uptime (Outage detected by our probes)
90 days ago99.723% average daily uptimeToday

Tekmetric

Aug 5, 2026 – Sep 14, 2026: no incidentsSep 15, 2026: 93.38% uptime, 1 incident (Partial outage)Sep 16, 2026 – Sep 17, 2026: no incidentsSep 18, 2026: 93.36% uptime, 1 incident (Partial outage)Sep 19, 2026 – Oct 4, 2026: no incidentsOct 5, 2026: 92.94% uptime, 1 incident (Partial outage)Oct 6, 2026 – Oct 25, 2026: no incidentsOct 26, 2026: 99.52% uptime, 1 incident (Partial outage)Oct 27, 2026 – Nov 2, 2026: no incidents
90 days ago99.769% average daily uptimeToday

Recent Shop-Ware incidents

Full Shop-Ware reliability report →

Recent Tekmetric incidents

Full Tekmetric reliability report →

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