Restaurant POS · reliability comparison
Shopify POS vs SumUp: which is more reliable? (2026)
Shopify POS is more reliable than SumUp, scoring 99.6 vs 54.2 out of 100. Over the last 90 days Shopify POS reported 1 incident and SumUp reported 5, with effective uptime of 100% and 98.98% respectively.
Data updated Nov 1, 2026 · How we score
| Metric | Shopify POS | SumUp |
|---|---|---|
| Reliability score | 99.6 | 54.2 |
| Rank (restaurant POS systems) | #1 | #10 |
| Uptime (90 days) | 100% | 98.98% |
| Incidents (90 days) | 1 | 5 |
| Partial / major outages | 0 | 1 |
| Avg time to resolve | — | 19h 59m |
| Outages we detected | 0 | 0 |
| Transparency score | 100/100 | 100/100 |
Where Shopify POS and SumUp differ
- SumUp reported 5× as many incidents as Shopify POS over the last 90 days (5 vs 1).
- SumUp had 1 partial or major outage, compared with 0 for Shopify POS.
- Shopify POS's longest incident on record lasted 42m (Oct 29, 2026); SumUp's lasted 3h 2m (Jun 27, 2026).
90-day uptime
Shopify POS
SumUp
- No incidents
- Degraded
- Partial outage
- Major outage
- No data
Recent Shopify POS incidents
- InformationalOct 29, 2026 · resolved in 42m
Some merchants encountering error messages within their admins
Recent SumUp incidents
- Degraded performanceOct 29, 2026 · ongoing
- MaintenanceOct 9, 2026 · ongoing
SEPA instant payments will be delayed due to a scheduled maintenance
Affected: Business Account (EU)
- Degraded performanceSep 5, 2026 · resolved in 7h 6m
Multi-Device-Sync and Kitchen Display System (KDS) are not receiving orders
Affected: Kitchen Display System (KDS), Ordering & Floor Plan
- Degraded performanceSep 3, 2026 · resolved in 6d 2h
Touchscreen not responding on POS devices
Affected: SumUp POS, POS Pro
- Degraded performanceAug 17, 2026 · resolved in 10m
Issue with Logins and Payments Acceptance
Affected: Tap to Pay on iPhone, Tap to Pay on Android, Card Readers, Online Payments, Card Readers: Solo, Card Readers: Top & Top NFC +7 more
- MaintenanceAug 15, 2026 · ongoing
Transactions processing delay in UK
Affected: Business Account (EU)