E-commerce Platforms · reliability comparison
Shopify vs Square Online: which is more reliable? (2026)
Shopify is more reliable than Square Online, scoring 99.6 vs 52.5 out of 100. Over the last 90 days Shopify reported 1 incident and Square Online reported 15, with effective uptime of 100% and 98.86% respectively.
Data updated Nov 1, 2026 · How we score
| Metric | Shopify | Square Online |
|---|---|---|
| Reliability score | 99.6 | 52.5 |
| Rank (e-commerce platforms) | #1 | #8 |
| Uptime (90 days) | 100% | 98.86% |
| Incidents (90 days) | 1 | 15 |
| Partial / major outages | 0 | 0 |
| Avg time to resolve | — | 10h 52m |
| Outages we detected | 0 | 0 |
| Transparency score | 100/100 | 100/100 |
Where Shopify and Square Online differ
- Square Online reported 15× as many incidents as Shopify over the last 90 days (15 vs 1).
- Shopify's longest incident on record lasted 42m (Oct 29, 2026); Square Online's lasted 17h 43m (Apr 30, 2026).
90-day uptime
Shopify
Square Online
- No incidents
- Degraded
- Partial outage
- Major outage
- No data
Recent Shopify incidents
- InformationalOct 29, 2026 · resolved in 42m
Some merchants encountering error messages within their admins
Recent Square Online incidents
- Degraded performanceOct 27, 2026 · resolved in 45m
- Degraded performanceOct 18, 2026 · resolved in 2h 58m
- Degraded performanceOct 7, 2026 · resolved in 5h 32m
- Degraded performanceSep 27, 2026 · resolved in 4h 25m
- Degraded performanceSep 24, 2026 · resolved in 12m
- Degraded performanceSep 21, 2026 · resolved in 2d 4h
Other e-commerce platforms to consider
- Squarespace · #2 · 99.98% uptime
- GoDaddy Online Store · #3 · 99.97% uptime
- Ecwid · #4 · 99.93% uptime
- Wix · #5 · 99.85% uptime