E-commerce Platforms · reliability comparison
Shopify vs Volusion: which is more reliable? (2026)
Shopify is more reliable than Volusion, scoring 99.6 vs 51.0 out of 100. Over the last 90 days Shopify reported 1 incident and Volusion reported 12, with effective uptime of 100% and 98.81% respectively.
Data updated Nov 1, 2026 · How we score
| Metric | Shopify | Volusion |
|---|---|---|
| Reliability score | 99.6 | 51.0 |
| Rank (e-commerce platforms) | #1 | #9 |
| Uptime (90 days) | 100% | 98.81% |
| Incidents (90 days) | 1 | 12 |
| Partial / major outages | 0 | 3 |
| Avg time to resolve | — | 12h 15m |
| Outages we detected | 0 | 0 |
| Transparency score | 100/100 | 100/100 |
Where Shopify and Volusion differ
- Volusion reported 12× as many incidents as Shopify over the last 90 days (12 vs 1).
- Volusion had 3 partial or major outages, compared with 0 for Shopify.
- Shopify's longest incident on record lasted 42m (Oct 29, 2026); Volusion's lasted 5h 40m (Dec 29, 2025).
90-day uptime
Shopify
Volusion
- No incidents
- Degraded
- Partial outage
- Major outage
- No data
Recent Shopify incidents
- InformationalOct 29, 2026 · resolved in 42m
Some merchants encountering error messages within their admins
Recent Volusion incidents
- Degraded performanceOct 21, 2026 · resolved in 2h 52m
Slowness in Admin Areas and Intermittent Errors on Category Pages
Affected: Merchant Storefronts, Merchant Dashboard
- Degraded performanceOct 14, 2026 · resolved in 17h 24m
Outgoing Store Email Delivery Issues
Affected: Email Services
- Partial outageOct 8, 2026 · resolved in 2h 52m
PayPal Payment Experiencing Disruptionsofficial update ↗
Affected: Payment Gateway Services
- Degraded performanceOct 7, 2026 · resolved in 4h 8m
Investigating Intermittent Service Slowness
Affected: Merchant Storefronts, Merchant Dashboard
- Degraded performanceOct 6, 2026 · resolved in 4h 55m
3rd Party API Connection Issues
Affected: Third-Party Services
- Degraded performanceOct 2, 2026 · resolved in 6h 11m
Errors with Checkout using PPCP and Live Rates
Affected: Payment Gateway Services, Third-Party Services
Other e-commerce platforms to consider
- Squarespace · #2 · 99.98% uptime
- GoDaddy Online Store · #3 · 99.97% uptime
- Ecwid · #4 · 99.93% uptime
- Wix · #5 · 99.85% uptime