Social Media Management Tools · reliability comparison
Sprinklr vs Sprout Social: which is more reliable? (2026)
Sprout Social is more reliable than Sprinklr, scoring 71.1 vs 45.2 out of 100. Over the last 90 days Sprinklr reported 8 incidents and Sprout Social reported 7, with effective uptime of 98.32% and 99.68% respectively. Sprout Social resolves incidents faster on average (11h 20m).
Data updated Nov 1, 2026 · How we score
| Metric | Sprinklr | Sprout Social |
|---|---|---|
| Reliability score | 45.2 | 71.1 |
| Rank (social media management tools) | #9 | #5 |
| Uptime (90 days) | 98.32% | 99.68% |
| Incidents (90 days) | 8 | 7 |
| Partial / major outages | 3 | 0 |
| Avg time to resolve | 20h 16m | 11h 20m |
| Outages we detected | 0 | 0 |
| Transparency score | 100/100 | 100/100 |
Where Sprinklr and Sprout Social differ
- Sprinklr reported 14% more incidents than Sprout Social over the last 90 days (8 vs 7).
- Sprinklr had 3 partial or major outages, compared with 0 for Sprout Social.
- Sprout Social fixes problems faster: 11h 20m on average, against 20h 16m for Sprinklr.
- Sprinklr's longest outage on record lasted 3d (May 8, 2026); Sprout Social's lasted 3d (Apr 24, 2026).
90-day uptime
Sprinklr
Sprout Social
- No incidents
- Degraded
- Partial outage
- Major outage
- No data
Recent Sprinklr incidents
- InformationalOct 13, 2026 · resolved in 3d 1h
Affected: EMEA (Prod3)
- Degraded performanceOct 7, 2026 · ongoing
Listening Explorer / Quick Search – Intermittent Slowness
Affected: America (Prod), America (Prod2), America (Prod6), America (Prod8), EMEA (Prod3), EMEA (Prod5) +9 more
- Degraded performanceOct 4, 2026 · resolved in 24m
Investigating – Certificate Expiry
Affected: America (Prod2)
- Partial outageSep 28, 2026 · resolved in 19m
Email Publishing Failures in Prod 8
Affected: America (Prod8)
- Partial outageSep 15, 2026 · resolved in 17h 43m
Errors within Benchmarking dashboardsofficial update ↗
Affected: America (Prod2), America (Prod6), America (Prod8), EMEA (Prod3), EMEA (Prod5), EMEA (Prod15) +8 more
- InformationalSep 15, 2026 · resolved in 20d 10h
Planned Infrastructure Enhancement Activity for Prod15
Affected: EMEA (Prod15)
Recent Sprout Social incidents
- InformationalOct 19, 2026 · resolved in 3d 13h
Affected: Sprout Social Web Application
- Degraded performanceOct 9, 2026 · resolved in 35m
Sprout Social Performance Issues
Affected: Sprout Social Web Application
- InformationalSep 23, 2026 · resolved in 2d 1h
Affected: Sprout Social Web Application, Sprout Social API
- Degraded performanceSep 16, 2026 · resolved in 1d 10h
Affected: Sprout Social Web Application, Sprout Social API
- Degraded performanceSep 9, 2026 · resolved in 22m
Affected: Sprout Social Web Application
- Degraded performanceAug 24, 2026 · resolved in 9h 50m
Affected: Sprout Social Web Application, Sprout Social API
Other social media management tools to consider
- Planable · #1 · 99.98% uptime
- Later · #2 · 99.89% uptime
- SocialBee · #3 · 100% uptime
- Vista Social · #4 · 99.86% uptime
See the full most reliable social media management tools ranking →