Social Media Management Tools · reliability comparison
Sprinklr vs Zoho Social: which is more reliable? (2026)
Zoho Social is more reliable than Sprinklr, scoring 100.0 vs 45.2 out of 100. Over the last 90 days Sprinklr reported 8 incidents and Zoho Social reported 0, with effective uptime of 98.32% and 100% respectively.
Data updated Nov 1, 2026 · How we score
| Metric | Sprinklr | Zoho Social |
|---|---|---|
| Reliability score | 45.2 | 100.0 |
| Rank (social media management tools) | #9 | — |
| Uptime (90 days) | 98.32% | 100% |
| Incidents (90 days) | 8 | 0 |
| Partial / major outages | 3 | 0 |
| Avg time to resolve | 20h 16m | — |
| Outages we detected | 0 | 0 |
| Transparency score | 100/100 | 100/100 |
Where Sprinklr and Zoho Social differ
- Zoho Social reported no incidents in the last 90 days, while Sprinklr reported 8.
- Sprinklr had 3 partial or major outages, compared with 0 for Zoho Social.
90-day uptime
Sprinklr
Zoho Social
- No incidents
- Degraded
- Partial outage
- Major outage
- No data
Recent Sprinklr incidents
- InformationalOct 13, 2026 · resolved in 3d 1h
Affected: EMEA (Prod3)
- Degraded performanceOct 7, 2026 · ongoing
Listening Explorer / Quick Search – Intermittent Slowness
Affected: America (Prod), America (Prod2), America (Prod6), America (Prod8), EMEA (Prod3), EMEA (Prod5) +9 more
- Degraded performanceOct 4, 2026 · resolved in 24m
Investigating – Certificate Expiry
Affected: America (Prod2)
- Partial outageSep 28, 2026 · resolved in 19m
Email Publishing Failures in Prod 8
Affected: America (Prod8)
- Partial outageSep 15, 2026 · resolved in 17h 43m
Errors within Benchmarking dashboardsofficial update ↗
Affected: America (Prod2), America (Prod6), America (Prod8), EMEA (Prod3), EMEA (Prod5), EMEA (Prod15) +8 more
- InformationalSep 15, 2026 · resolved in 20d 10h
Planned Infrastructure Enhancement Activity for Prod15
Affected: EMEA (Prod15)
Recent Zoho Social incidents
No incidents reported by Zoho Social in the last 90 days.
Other social media management tools to consider
- Planable · #1 · 99.98% uptime
- Later · #2 · 99.89% uptime
- SocialBee · #3 · 100% uptime
- Vista Social · #4 · 99.86% uptime
See the full most reliable social media management tools ranking →