Restaurant POS · reliability comparison
SumUp vs TouchBistro: which is more reliable? (2026)
TouchBistro is more reliable than SumUp, scoring 80.0 vs 54.2 out of 100. Over the last 90 days SumUp reported 5 incidents and TouchBistro reported 0, with effective uptime of 98.98% and 100% respectively.
Data updated Nov 2, 2026 · How we score
| Metric | SumUp | TouchBistro |
|---|---|---|
| Reliability score | 54.2 | 80.0 |
| Rank (restaurant POS systems) | #10 | — |
| Uptime (90 days) | 98.98% | 100% |
| Incidents (90 days) | 5 | 0 |
| Partial / major outages | 1 | 0 |
| Avg time to resolve | 19h 59m | — |
| Outages we detected | 0 | 0 |
| Transparency score | 100/100 | 0/100 |
Where SumUp and TouchBistro differ
- TouchBistro reported no incidents in the last 90 days, while SumUp reported 5.
- SumUp had 1 partial or major outage, compared with 0 for TouchBistro.
90-day uptime
SumUp
TouchBistro
- No incidents
- Degraded
- Partial outage
- Major outage
- No data
Recent SumUp incidents
- Degraded performanceOct 29, 2026 · ongoing
- MaintenanceOct 9, 2026 · ongoing
SEPA instant payments will be delayed due to a scheduled maintenance
Affected: Business Account (EU)
- Degraded performanceSep 5, 2026 · resolved in 7h 6m
Multi-Device-Sync and Kitchen Display System (KDS) are not receiving orders
Affected: Kitchen Display System (KDS), Ordering & Floor Plan
- Degraded performanceSep 3, 2026 · resolved in 6d 2h
Touchscreen not responding on POS devices
Affected: SumUp POS, POS Pro
- Degraded performanceAug 17, 2026 · resolved in 10m
Issue with Logins and Payments Acceptance
Affected: Payment Links, Card Readers: Solo, Card Readers: Top & Top NFC, Logins, Card Readers: Total, On & Super, Refunds +7 more
- MaintenanceAug 15, 2026 · ongoing
Transactions processing delay in UK
Affected: Business Account (EU)
Recent TouchBistro incidents
No incidents reported by TouchBistro in the last 90 days.
Other restaurant POS systems to consider
- Shopify POS · #1 · 100% uptime
- SpotOn · #2 · 100% uptime
- Loyverse · #3 · 99.91% uptime
- Clover · #4 · 99.88% uptime