Outage report · Partial outage

1Password outage on Sep 23, 2025

Provisioning invite links are not working

SeverityPartial outage

StartedSep 23, 2025, 21:24UTC

ResolvedSep 24, 2025, 02:07UTC

Duration4h 43m

What happened

1Password reported a partial outage starting Sep 23, 2025, 21:24 UTC, affecting Sign up, Sign up, Sign up, Sign up. It was marked resolved at Sep 24, 2025, 02:07 UTC.

The incident lasted 4h 43m from first report to resolution.
1Password had reported 1 other partial or major outage in the 90 days before it.
5 other vendors we track reported a significant incident within 12 hours of it.

Latest update from 1Password

# **Provisioning Invites could not be accepted** **Date of Incident:** 2025-09-23 **Time of Incident \(UTC\):** 17:18 - 00:46 **Service\(s\) Affected:** Sign Up **Impact Duration:** 7h 28m ## **Summary** For 7 hours and 28 minutes, 1Password Provisioning invites could not be accepted, presenting to the user as an invite expiry. Invites could not be accepted due to a web browser routing defect that was not caught during development, review, or release. First identified by customer reports approximately two and a half hours after release, the issue was escalated to development teams and an incident was immediately called. The root cause was identified as a defect introduced by a web client modification, and a fix was created, tested, and released. By 00:46 UTC, the fix was deployed to all environments and service was fully restored. ## **Impact on Customers** * **Sign-up:** Provisioning invites could not be accepted. * **Number of Affected Customers \(approximate\):** 100%

Read 1Password's official incident report ↗