Outage report · Major outage

Actionstep outage on Oct 13, 2025

System Interruption – All Regions – October 13, 2025

SeverityMajor outage

StartedOct 13, 2025, 11:33UTC

ResolvedOct 13, 2025, 12:27UTC

Duration54m

What happened

Actionstep reported a major outage starting Oct 13, 2025, 11:33 UTC, affecting Login / Launchpad, Canada, USA (West), USA (East), United Kingdom, Middle East, Africa, and Europe, New Zealand, Australia, and South Pacific. It was marked resolved at Oct 13, 2025, 12:27 UTC.

The incident lasted 54m from first report to resolution.
Actionstep had reported 2 other partial or major outages in the 90 days before it.
4 other vendors we track reported a significant incident within 12 hours of it.

Latest update from Actionstep

### **Post-Incident Summary: Production Environment Outage – October 13, 2025** **Incident Overview** On October 13, 2025, Actionstep experienced two brief service interruptions in the Production environment caused by a system update that affected how application services processed requests. **Impact** Customers across all regions experienced temporary unavailability between 11:29 – 12:20 UTC and 22:16 – 22:33 UTC. During these times, users were unable to access or perform actions within the platform. **Resolution** The engineering team identified the cause and restored service by rolling back the recent update to a stable version. The corrected configuration was rebuilt, tested, and redeployed to confirm full restoration of normal operations. **Next Steps** We are enhancing our testing and deployment processes to prevent similar issues. This includes improved validation of system updates, additional automated testing before release, and refined monitoring to detect issues

Read Actionstep's official incident report ↗