Outage report · Partial outage

Asana outage on Aug 31, 2026

Asana full outage for some users (2 hours, 25% outage)

SeverityPartial outage

StartedAug 31, 2026, 15:14UTC

ResolvedAug 31, 2026, 17:18UTC

Duration2h 4m

What happened

Asana reported a partial outage starting Aug 31, 2026, 15:14 UTC, affecting App, API, Mobile. It was marked resolved at Aug 31, 2026, 17:18 UTC.

The incident lasted 2h 4m from first report to resolution.
It was the 2nd longest of 4 significant outages Asana reported in the 12 months up to it.
Asana had reported 1 other partial or major outage in the 90 days before it.
12 other vendors we track reported a significant incident within 12 hours of it.

Latest update from Asana

We’ve been working to add a caching layer to our update pipeline, tuning it carefully and rolling it out gradually. On Wednesday, August 26 we enabled it for most use cases, and it initially performed well. On Monday, August 31, a combination of unrelated infrastructure changes and peak traffic pushed the cache past its scaling limits. Once that threshold was crossed, the cache became unusable, and many pods serving read traffic for the Asana application could no longer serve it. We mitigated the incident by reverting the system to use the previous, non-cached code path. The revert was successful, but recovery took longer than we would expect for this class of issue. A fuller analysis is underway. We will follow up with root causes, action items, and improvements, including why recovery took as long as it did. We were fully down for about 25% of our users, for 2 hours, 15 minutes.

Read Asana's official incident report ↗