Outage report · Partial outage
Bandwidth outage on Oct 20, 2026
Japan outbound calling incident
SeverityPartial outage
StartedOct 20, 2026, 22:29UTC
ResolvedOct 21, 2026, 13:41UTC
Duration15h 12m
What happened
Bandwidth reported a partial outage starting Oct 20, 2026, 22:29 UTC, affecting Outbound Calling- Japan. It was marked resolved at Oct 21, 2026, 13:41 UTC.
- The incident lasted 15h 12m from first report to resolution.
- It was the longest significant outage Bandwidth reported in the 12 months up to it.
- Bandwidth had reported 13 other partial or major outages in the 90 days before it.
- 11 other vendors we track reported a significant incident within 12 hours of it.
Latest update from Bandwidth
Between 16:09 UTC and 23:12 UTC on October 20th, 2026, outbound Japan based calls may not have completed as expected. Bandwidth has concluded its investigation of this issue and details can be found in the following Incident Report: [https://www.bandwidth.com/support/en/articles/17734056-20261020-bwi-voice-japan-outbound-calls-failing.](https://www.bandwidth.com/support/en/articles/17734056-20261020-bwi-voice-japan-outbound-calls-failing.) We are grateful you have entrusted Bandwidth as your communication partner and we are sorry if this issue resulted in any disruption to your services.
What our independent monitoring saw
Our independent monitoring of Bandwidth started after this incident, so this report is based on Bandwidth's status page.
Other outages around the same time
Significant incidents other vendors reported within 12 hours of this one.
Bandwidth's overall reliability
33.7/100
Bandwidth has a reliability score of 33.7/100, with 97.18% effective uptime and 67 incidents over the last 90 days.
Visit Bandwidth ↗Full Bandwidth reliability report and live status → · Most reliable Bandwidth alternatives →
Get Bandwidth outage alerts
We'll email you when Bandwidth reports a partial or major outage, and when it's fixed. Free, and you can stop any time.