Outage report · Partial outage

Bitbucket outage on May 8, 2025

Bitbucket has degraded performance

SeverityPartial outage

StartedMay 8, 2025, 15:41UTC

ResolvedMay 9, 2025, 11:17UTC

Duration19h 36m

What happened

Bitbucket reported a partial outage starting May 8, 2025, 15:41 UTC, affecting Website, API, Pipelines. It was marked resolved at May 9, 2025, 11:17 UTC.

The incident lasted 19h 36m from first report to resolution.
It was the longest significant outage Bitbucket reported in the 12 months up to it.
Bitbucket had reported 3 other partial or major outages in the 90 days before it.
3 other vendors we track reported a significant incident within 12 hours of it.

Latest update from Bitbucket

### Summary On May 8, 2025, at 3:26pm UTC, Bitbucket Cloud experienced website and API latency due to an overloaded primary database. The event was caused by a backfill job running from an internal Atlassian service, which triggered an excessive call volume of expensive queries and pressure on database resources. As a result, the primary database automatically failed over, and Bitbucket services recovered in 15 minutes. Our real-time monitoring detected the incident immediately, and the high-intensity backfill job was stopped. However, following the failover, a backlog of retries from downstream services continued to impact overall database performance. Customers may have seen intermittent errors or website latency during this time. During this period following the failover, the engineering team implemented several strategies to further shed database load, successfully alleviating pressure on resources and improving performance. On May 9th at 11:19 AM UTC, Bitbucket Cloud systems we

Read Bitbucket's official incident report ↗