Outage report · Partial outage

Box outage on Oct 15, 2026

[Major] Issue with Box Drive

SeverityPartial outage

StartedOct 15, 2026, 08:30UTC

ResolvedOct 15, 2026, 12:41UTC

Duration4h 11m

What happened

Box reported a partial outage starting Oct 15, 2026, 08:30 UTC, affecting Box Drive. It was marked resolved at Oct 15, 2026, 12:41 UTC.

The incident lasted 4h 11m from first report to resolution.
It was the 3rd longest of 17 significant outages Box reported in the 12 months up to it.
Box had reported 16 other partial or major outages in the 90 days before it.
12 other vendors we track reported a significant incident within 12 hours of it.

Latest update from Box

We recently addressed issues affecting Events and Box Drive. We would like to take the opportunity to further explain these issues and the steps we have taken to prevent recurrence. ‌ Between October 14, 2026 at 3:00 PM PDT and October 15, 2026 at 5:10 AM PDT, some customers may have experienced delayed Events delivery and Box Drive synchronization. ‌ # Analysis The incident was caused by an unexpected workload surge. We remediated the issue by deploying a targeted filter for the workload and adding capacity. During the mitigation, some Events and Drive synchronizations may have been delayed. ‌ # Corrective Actions Box has initiated the following corrective actions: ‌ * Adding monitoring and improved workload filtering tools to respond to future incidents quicker. * Exploring ways to automatically handle unexpected workload changes across our event processing systems. ‌ We are continuously working to improve Box and want to make sure we are delivering the best product and

Read Box's official incident report ↗