Outage report · Major outage

Close outage on Mar 16, 2026

Database issues

SeverityMajor outage

StartedMar 16, 2026, 16:08UTC

ResolvedMar 16, 2026, 16:55UTC

Duration47m

What happened

Close reported a major outage starting Mar 16, 2026, 16:08 UTC, affecting Application UI, API. It was marked resolved at Mar 16, 2026, 16:55 UTC.

The incident lasted 47m from first report to resolution.
Close had reported no other partial or major outages in the 90 days before it.
4 other vendors we track reported a significant incident within 12 hours of it.

Latest update from Close

# Summary Close sincerely apologizes for the interruption of our service. We take the stability of our platform very seriously. Below is an explanation of what happened and how we will prevent another such interruption from occurring. The Close App and API were severely disrupted for all users for 18 minutes between 15:57 and 16:15 UTC on Monday March 16, 2026. Automated systems restored functionality by 16:15 UTC. # Incident Timeline | Time \(UTC\) | Event | | --- | --- | | 2026-03-16 | | | 15:57:00 | **Automated Database Maintenance begins** | | 15:58:42 | **Incident detected by monitoring** | | 15:58:49 | **Escalation acknowledged by Close Engineering On-Call** | | 16:02:41 | **Incident accepted by Close Engineering** | | 16:15:00 | **Affected database restored to normal operation** | | 17:09:22 | **Incident resolved** | # Root Cause and Resolution At ~15:57 UTC an automated database maintenance process began that starved our production database cluster of resources. Th

Read Close's official incident report ↗