Outage report · Major outage

Ecwid outage on May 9, 2022

Ecwid Support temporarily is not available

SeverityMajor outage
StartedMay 9, 2022, 17:11UTC
ResolvedMay 9, 2022, 19:43UTC
Duration2h 31m

What happened

Ecwid reported a major outage starting May 9, 2022, 17:11 UTC, affecting Third-party services. It was marked resolved at May 9, 2022, 19:43 UTC.

  • The incident lasted 2h 31m from first report to resolution.
  • Ecwid had reported 3 other partial or major outages in the 90 days before it.

Latest update from Ecwid

We have finally fixed the issue with our Support tools. You can contact us via the live chat, send your requests to support@ecwid.com and search articled in our Help Center: https://support.ecwid.com/hc We received all emails sent along the incident and will process them as soon as possible.

Read Ecwid's official incident report ↗

What our independent monitoring saw

Our independent monitoring of Ecwid started after this incident, so this report is based on Ecwid's status page.

Ecwid's overall reliability

91.4/100

Ecwid has a reliability score of 91.4/100, with 99.93% effective uptime and 2 incidents over the last 90 days.

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