Outage report · Partial outage
Elastic Cloud outage on Aug 13, 2026
Increased error rates for microsoft-multilingual-e5-large
What happened
Elastic Cloud reported a partial outage starting Aug 13, 2026, 08:32 UTC. It was marked resolved at Aug 17, 2026, 11:40 UTC.
- The incident lasted 4d 3h from first report to resolution.
- Elastic Cloud had reported 18 other partial or major outages in the 90 days before it.
- 12 other vendors we track reported a significant incident within 12 hours of it.
Latest update from Elastic Cloud
The microsoft-multilingual-e5-large model has been retired from the Elastic Inference Service. Requests to this model now return an error. Customers who wish to use this model with Elastic cloud must create a custom inference endpoint using their own API key. See our inference documentation for further details: https://www.elastic.co/docs/api/doc/elasticsearch/group/endpoint-inference
What our independent monitoring saw
Our independent monitoring of Elastic Cloud started after this incident, so this report is based on Elastic Cloud's status page.
Other outages around the same time
Significant incidents other vendors reported within 12 hours of this one.
Elastic Cloud's overall reliability
Elastic Cloud has a reliability score of 26.9/100, with 91.19% effective uptime and 23 incidents over the last 90 days.
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