Outage report · Partial outage

emerchantpay outage on May 5, 2023

emerchantpay - Temporary network degradation in transaction processing 05/05/2023

SeverityPartial outage
StartedMay 5, 2023, 11:17UTC
ResolvedMay 5, 2023, 13:39UTC
Duration2h 23m

What happened

emerchantpay reported a partial outage starting May 5, 2023, 11:17 UTC, affecting Genesis - admin console (PRODUCTION), Genesis - merchant console (PRODUCTION), Genesis - web payment form (PRODUCTION), Genesis - API (PRODUCTION). It was marked resolved at May 5, 2023, 13:39 UTC.

  • The incident lasted 2h 23m from first report to resolution.
  • emerchantpay had reported 1 other partial or major outage in the 90 days before it.

Latest update from emerchantpay

This incident has been resolved.

Read emerchantpay's official incident report ↗

What our independent monitoring saw

Our independent monitoring of emerchantpay started after this incident, so this report is based on emerchantpay's status page.

emerchantpay's overall reliability

89.7/100

emerchantpay has a reliability score of 89.7/100, with 99.97% effective uptime and 4 incidents over the last 90 days.

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