Outage report · Major outage

emerchantpay outage on Mar 4, 2022

emerchantpay - Temporary issues in transaction processing 04/03/2022

SeverityMajor outage
StartedMar 4, 2022, 08:38UTC
ResolvedMar 4, 2022, 09:21UTC
Duration43m

What happened

emerchantpay reported a major outage starting Mar 4, 2022, 08:38 UTC, affecting Genesis - admin console (PRODUCTION), Genesis - merchant console (PRODUCTION), Genesis - web payment form (PRODUCTION), Genesis - API (PRODUCTION). It was marked resolved at Mar 4, 2022, 09:21 UTC.

  • The incident lasted 43m from first report to resolution.
  • emerchantpay had reported 1 other partial or major outage in the 90 days before it.

Latest update from emerchantpay

Dear Partner, Please kindly note that the temporary issue from today was resolved on our end. We are currently monitoring the environment and the transaction processing and everything is back to normal. Please accept our apologies for the inconvenience caused. Kind Regards, Tech-Support team.

Read emerchantpay's official incident report ↗

What our independent monitoring saw

Our independent monitoring of emerchantpay started after this incident, so this report is based on emerchantpay's status page.

emerchantpay's overall reliability

89.7/100

emerchantpay has a reliability score of 89.7/100, with 99.97% effective uptime and 4 incidents over the last 90 days.

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