emerchantpay outage on Dec 17, 2020

What happened

emerchantpay reported a partial outage starting Dec 17, 2020, 17:54 UTC, affecting Genesis - admin console (PRODUCTION), Genesis - admin console (STAGING), Genesis - merchant console (PRODUCTION), Genesis - merchant console (STAGING), Genesis - web payment form (PRODUCTION), Genesis - web payment form (STAGING), Genesis - API (PRODUCTION), Genesis - API (STAGING). It was marked resolved at Dec 18, 2020, 12:59 UTC.

• The incident lasted 19h 5m from first report to resolution.
• It was the longest significant outage emerchantpay reported in the 12 months up to it.
• emerchantpay had reported no other partial or major outages in the 90 days before it.

Latest update from emerchantpay

Dear partner, Please be advised that the temporary network issue we experienced yesterday with one of our data centers has been fully resolved right after the mitigation we performed. Our detailed analysis has shown abnormal behaviour of a critical network component, which despite being highly available, was not operating as it was supposed to and created temporary hiccups. Further investigation with the manufacturer of this network component is in progress in order to avoid this issue from happening ever again. Please accept our apologies for any inconvenience caused. Kind regards, emerchantpay Tech Support team

Read emerchantpay's official incident report ↗

What our independent monitoring saw

Our independent monitoring of emerchantpay started after this incident, so this report is based on emerchantpay's status page.

emerchantpay's overall reliability

Full emerchantpay reliability report and live status → · Most reliable emerchantpay alternatives →