Epos Now outage on Aug 5, 2025

What happened

Epos Now reported a partial outage starting Aug 5, 2025, 18:56 UTC, affecting SUPPORT CENTRE. It was marked resolved at Aug 6, 2025, 02:07 UTC.

• The incident lasted 7h 10m from first report to resolution.
• It was the 2nd longest of 9 significant outages Epos Now reported in the 12 months up to it.
• Epos Now had reported 2 other partial or major outages in the 90 days before it.
• 6 other vendors we track reported a significant incident within 12 hours of it.

Latest update from Epos Now

Our communications provider has implemented the full fix for the issue and their services should be up and running Our support line for our NAM customers is operational. If you have any further issues when trying to call the support line, please contact support via live chat

Read Epos Now's official incident report ↗

What our independent monitoring saw

Our independent monitoring of Epos Now started after this incident, so this report is based on Epos Now's status page.

Other outages around the same time

Significant incidents other vendors reported within 12 hours of this one.

• Partial outageSkioAug 5, 2025, 15:22 UTC

  Skio Merchant Portal Access Issue

• Partial outageMeevoAug 5, 2025, 16:11 UTC

  Phone System Down

• Partial outageVoltAug 5, 2025, 16:50 UTC

  Degregated performance of processing transactions on Connect with Banking Circle

• Partial outageVonage Business CommunicationsAug 5, 2025, 17:05 UTC

  Intermittent Inbound & Outbound Call Completion Issue

• Partial outageSkeduloAug 5, 2025, 19:50 UTC

  Messaging Not Displaying in Skedulo Plus

• Partial outageDeputyAug 6, 2025, 06:00 UTC

  Unable to approve and discard timesheets

Epos Now's overall reliability

Full Epos Now reliability report and live status → · Most reliable Epos Now alternatives →