Outage report · Major outage

Eventbrite outage on Nov 18, 2025

New incident: "Eventbrite is experiencing issues completing payments"

SeverityMajor outage

StartedNov 18, 2025, 12:21UTC

ResolvedNov 18, 2025, 13:42UTC

Duration1h 21m

What happened

Eventbrite reported a major outage starting Nov 18, 2025, 12:21 UTC. It was marked resolved at Nov 18, 2025, 13:42 UTC.

The incident lasted 1h 21m from first report to resolution.
Eventbrite had reported no other partial or major outages in the 90 days before it.
12 other vendors we track reported a significant incident within 12 hours of it.

Latest update from Eventbrite

Milestone is now 'closed'. Previously milestone was 'resolved' Milestone is now 'resolved'. Previously milestone was 'monitoring' The outage at our service partner has been resolved, and all payment services have now been fully restored. Please note that our chatbot may still be unavailable for some customers. Thank you for your patience, and we are sorry for any disruption this may have caused you. Eventbrite seems to be affected by an outage at one of our service partners. Some attendees are having trouble placing orders right now. For the time being, users can only use credit cards to complete payments. We’re working closely with our partner to restore full service as soon as possible. Thank you for your patience. Please note, our chatbot is also impacted by this incident and may not be fully responsive at this time. Eventbrite seems to be affected by an outage at one of our service partners. Some attendees are having trouble placing orders right now. For the time being, users can o

Read Eventbrite's official incident report ↗