Freshdesk Contact Center (Freshcaller) outage on Aug 20, 2024

What happened

Freshdesk Contact Center (Freshcaller) reported a partial outage starting Aug 20, 2024, 22:12 UTC. It was marked resolved at Aug 21, 2024, 09:16 UTC.

• The incident lasted 11h 4m from first report to resolution.
• It was the 3rd longest of 10 significant outages Freshdesk Contact Center (Freshcaller) reported in the 12 months up to it.
• Freshdesk Contact Center (Freshcaller) had reported no other partial or major outages in the 90 days before it.
• 1 other vendor we track reported a significant incident within 12 hours of it.

Latest update from Freshdesk Contact Center (Freshcaller)

We are currently facing issues with the Incoming calls in Mobile App. We are working closely with our cloud service provider to resolve this issue. Further updates to follow

Read Freshdesk Contact Center (Freshcaller)'s official incident report ↗

What our independent monitoring saw

Our independent monitoring of Freshdesk Contact Center (Freshcaller) started after this incident, so this report is based on Freshdesk Contact Center (Freshcaller)'s status page.

Other outages around the same time

Significant incidents other vendors reported within 12 hours of this one.

• Partial outageFieldEdgeAug 20, 2024, 15:12 UTC

  Mobile Issues

Freshdesk Contact Center (Freshcaller)'s overall reliability

Full Freshdesk Contact Center (Freshcaller) reliability report and live status → · Most reliable Freshdesk Contact Center (Freshcaller) alternatives →