Outage report · Major outage

Freshdesk Contact Center (Freshcaller) outage on Jul 18, 2022

Failure in outbound calls

SeverityMajor outage
StartedJul 18, 2022, 16:43UTC
ResolvedJul 18, 2022, 17:32UTC
Duration50m

What happened

Freshdesk Contact Center (Freshcaller) reported a major outage starting Jul 18, 2022, 16:43 UTC. It was marked resolved at Jul 18, 2022, 17:32 UTC.

  • The incident lasted 50m from first report to resolution.
  • Freshdesk Contact Center (Freshcaller) had reported no other partial or major outages in the 90 days before it.

Latest update from Freshdesk Contact Center (Freshcaller)

We are experiencing issues with outbound calls across all regions, we have identified the issue and our engineerings are working towards mitigating the issue

Read Freshdesk Contact Center (Freshcaller)'s official incident report ↗

What our independent monitoring saw

Our independent monitoring of Freshdesk Contact Center (Freshcaller) started after this incident, so this report is based on Freshdesk Contact Center (Freshcaller)'s status page.

Freshdesk Contact Center (Freshcaller)'s overall reliability

74.8/100

Freshdesk Contact Center (Freshcaller) has a reliability score of 74.8/100, with 99.75% effective uptime and 5 incidents over the last 90 days.

Visit Freshdesk Contact Center (Freshcaller) ↗

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